Immerse in clear, powerful sound for every gaming session with the M21 - designed for comfort, style, and precision.
Specifications:
Applicable People: For All
Style: Gaming
Dimensions: 17 cm x 17.5 cm (refer to the image)
Battery Properties: Without Battery
Water Resistance Level: Non-waterproof
Control Method: Push Button
Headphone Features: Foldable
Control Type: Volume Control
Cable Feature: Tangle-Free
Earcup Style: Closed-Back
Microphone Type: Condenser Microphone
Headphone Jack: 3.5mm
Benefits:
Enjoy clear, immersive sound during long gaming sessions
Stay comfortable with foldable, lightweight over-ear design
Communicate clearly with a built-in condenser microphone
Easily adjust volume through convenient inline controls
Compatible with PC, PS4, PS5, and laptops
Description:
The M21 Gaming Headset with Mic delivers crisp audio and reliable communication for both casual and competitive gamers. It features a foldable, over-ear design for comfort and portability, ensuring easy storage and travel convenience. With its 3.5mm audio jack and USB-powered setup, this headset offers wide device compatibility and hassle-free use.
At Primebay, we’re committed to making your shopping experience seamless and worry-free. Below you’ll find details on how we process and deliver orders within Australia.
Order Processing
Orders are processed within 1–2 business days after payment confirmation.
Once shipped, you’ll receive a confirmation email with tracking details.
Shipping Times
Our products are shipped directly from our trusted suppliers. Delivery times vary depending on the item and supplier location:
Standard Shipping (Australia-wide): 5–10 business days
Remote/Rural Areas: May require additional 3–5 business days
(Note: Delivery times are estimates and may be affected by , weather conditions, or peak holiday periods.)
Shipping Fees
Free standard shipping on all orders.
Tracking Your Order
All orders come with tracking.
Tracking details may take 2–4 business days to update after dispatch.
Incorrect Address
Please ensure your delivery details are correct when placing your order.
Primebay is not responsible for delays or lost parcels due to incorrect addresses.
Delays & Lost Packages
If your order has not arrived within 30 business days, please contact us at for assistance.
In the case of a lost package, we’ll send a replacement or issue a full refund.
Warranty & Returns
1. Change of Mind Returns
We offer a 30-day Change of Mind return policy, giving you confidence when shopping with us.
If you change your mind about your purchase, you can return your item within 30 days of receiving it for a full refund.
To be eligible for a Change of Mind return:
The item must be unused, unworn, and in its original packaging (including all accessories, tags, and manuals).
You must provide a receipt or proof of purchase.
No restocking fees apply.
Return postage for Change of Mind returns may be at the buyer’s expense, unless otherwise stated.
Please contact us before sending your return to obtain instructions and ensure smooth processing.
2. Warranty & Faulty Items
All our products are covered by a 12-month warranty against manufacturing defects.
If your item develops a fault within the warranty period, please contact us so we can assist with a repair, replacement, or refund, in line with the Australian Consumer Law (ACCC Consumer Guarantees).
To process a warranty claim, you may be asked to provide:
A detailed description of the issue, and
Clear photos or videos showing the fault.
Please note that warranty claims do not apply to damage caused by misuse, neglect, or normal wear and tear.
3. Need Help?
If you have any questions about returns or warranty claims, please contact our customer service team — we’re happy to help.