Roborock Saros 10R Robot Vacuum - Black
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Roborock Saros 10R
We've slimmed down the design to free up your life with Saros 10R. With the groundbreaking StarSight™ Autonomous System 2.0, it navigates complex environments effortlessly and recognises obstacles with unparalleled precision. Enjoy smarter cleaning with its liftable chassis, main brush, mops, and side brush. Frequent maintenance is a thing of the past, thanks to the dual anti-tangle system and 10-in-1 multifunctional dock. |
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7.98cm Ultra-Thin Design
The Thinnest Roborock Ever |
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StarSight™ Autonomous System 2.0
The industry-first StarSight™ Autonomous System 2.0 elevates navigation and obstacle recognition to a new level.* *Roborock was the first in the robot vacuum industry to implement 3D ToF functionality using a dual-transmitter approach, as the technology officially launched earlier in 2024. |
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Dual Anti-Tangle System
Zero Tangle, Guaranteed |
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Industry-Leading HyperForce® Suction
Pure Power, Unmatched Clean |
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Advanced Obstacle Recognition
Smarter for an Uninterrupted Clean |
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VertiBeam™ Lateral Obstacle Avoidance
Superior Detection, Seamless Maneuvering |
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FlexiArm™ Riser Side Brush and Mop
Clean Closer, and Closer |
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Industry-First Dual Transmitter Solid-State LiDAR
A New Era of 3D Navigation *Roborock was the first the robot vacuum industry to implement 3D ToF functionality using a dual-transmitter approach, as the technology officially launched earlier 2024. |
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Industry-First AdaptiLift™ chassis
Expands Your Robot's Reach *Roborock was the first in the robot vacuum industry to mass-produce a product featuring a liftable chassis system with three-wheel control, officially launching this technology in Q3 2024. |
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10-in-1 Multifunctional Dock 4.0
Beyond maintenance-free, the upgraded dock offers auto mop removal for improved adaptability, and 2.5 hours of fast charging to save you time. |
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80°C Dynamic Mop Washing
Stubborn grease dissolves easily from the mop, making it perfect for kitchens and dining areas. 80°C Hot Water Dock Self-Cleaning *Based on internal testing carried out by the manufacturer, the water at the clean water dispensers of the dock can be heated up to 80°C under standard room temperature. The actual temperature will vary due to environmental factors. |
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Auto Mop Removal
Boost your cleaning experience with the auto-detachable mops. The Saros 10R removes its mops before initiating vacuum only tasks and carpet cleaning, preventing any unwanted dampness. *The auto mop removal needs to be activated on the Roborock App |
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4x Liftable Designs
Tailored Solutions for Every Task |
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2.5-Hour Fast Charging
Saves your time with 2.5-hour fast charging, now over 40% faster than before.* *Compared to the Roborock Q7 Max. Based on internal testing carried out by the manufacturer, Actual results may vary according to the home environment. |
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Privacy First, Always
Focusing on privacy and security, the Saros 10R ensures no images are stored. lt boasts TÜV Rheinland certification as a secure smart home product and complies with ETSI EN 303 645 cybersecurity standards. |
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Roborock SmartPlan™ 2.0
One Tap to Al-Driven Cleaning |
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Built-in Intelligent Voice Assistant
Say "Hello Rocky" for Help |
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Pet-Friendly Smart Navigation
Roborock automatically pauses its main brush and moves aside when approaching pets to avoid startling them. It also boosts suction around pet areas for a deeper clean* and ensures safety while navigating your home. Pet Interaction & Location Tracking |
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Mixed Pattern Cleaning
Shift for a Superior Clean |
We may charge for shipping depending on product type and weight.
Shipping costs for orders will be automatically calculated at checkout.
You will be notified of your tracking number once shipped.
Processing time: We aim to have all products processed by our warehouses in 2 business days.
Once dispatched, we estimate the delivery times of:
Sydney, Brisbane, Perth and Melbourne Metro Areas: 3-8 business days
Adelaide, Tasmania Metro Areas: 5-10 business days
Please note that regional areas can take longer for delivery.
We are unable to ship to certain locations and we also cannot ship to PO Boxes & Parcel Lockers.
1. Introduction
This Refund & Returns Policy applies to all purchases made on our Website. You agree to comply with all Terms when accessing or using our Services, including this Refund & Returns Policy.
2. Change of Mind
Change of mind requirements
Tech Sales Online does not offer replacements or refunds if you simply have a change of mind, unless Tech Sales Online chooses to do so, at its sole discretion. If Tech Sales Online accepts a refund request, a 15% restocking fee on the paid amount will be charged. Furthermore, all items returned for refund or exchange are at the buyer's expense and must be posted back through Australia Post with a tracking number.
It is important to note that Consumer Guarantees do not apply if you simply change your mind, find the item cheaper elsewhere, decide you did not like the purchase or have no use for it. Please reach out to our friendly customer service team for any inquiries or questions about our products that you may have. All inquiries and requests are handled through email.
To be eligible for any change of mind requests, the minimum requirements must be met:
The request is made within 30 days of purchase;
That you provide satisfactory proof of purchase (upon request from Tech Sales Online);
The merchandise is in a saleable condition (that is, the item is unopened and unused, with all original packaging or tags attached and where the product's seal is not broken or tampered).
3. Customer returns and refunds
We may refund you if either of the following two prerequisites is met:
If a duplicate payment was made due to technical glitch or any other error;
If we consider the refund is necessary as per user support staff at our sole discretion.
We take user feedback very seriously and use it to improve our quality of service constantly.
Note: Tech Sales Online reserves the right to make changes in the return policy at any time. Any changes will be updated on our website.
4. Faulty or Defective Product Replacements
If an item is faulty, wrongly described, incorrect or otherwise in breach of Australian Consumer Law. In that case, we will fulfill our legal obligations, which may include refunding the purchase price and delivery charges or providing a replacement product.
All warranty claims are handled by the manufacturer directly. If an item is found to be defective or faulty, you will be required to either call or email the manufacturer for support.
You may be required to upload clear images of the damage, defect or fault to assess. Once you contact the manufacturer for support, you will be provided with further information regarding the process.
Note: We may not be able to offer a replacement or exchange on some products if there is no longer stock available.
5. Returns & Refund Tender
If you are entitled to a refund, your refund will be processed in the same manner as the original payment method. For purchases made by credit or debit card, the cardholder and the identical credit or debit card are required to process the refund as it was originally used for the purchase.
Please note that processing of refunds takes between 15 to 30 business days of confirmation of the refund to show up on your account due to the varying processing times between payment providers.
6. Consumer Guarantees
This Policy is not designed to replace or exclude any rights available to you under the Australian Consumer Law.
If you believe an item purchased from us is faulty or defective, you may still retain rights under Australian Consumer Law. Where there is a major failure with the item, you may choose a refund, exchange or repair as well as compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the item repaired or replaced if the item fails to be of acceptable quality, and this failure does not amount to a major failure. Where an item is damaged through misuse, we are not obliged to provide a refund, exchange or repair.
Certain legislation, including the Australian Consumer Law (the ACL) in the Consumer and Competition Act 2010 (Cth), as well as similar consumer protection laws and regulations, may confer you with rights, warranties, guarantees and remedies relating to the provision of goods or services to you which cannot be excluded, restricted or changed by us. Our liability is covered solely by the ACL, this policy and any terms and conditions specified on our Website.
7. Amendment
This Policy may be amended at any time without prior notice. Any purchase from us following any such amendments will be deemed to be confirmation that you have accepted those amendments. We recommend that you check our current Terms and Conditions before making any purchase. Our agents, employees and third parties do not have the authority to amend this Policy or our Terms and Conditions.
8. Contact Us
If you have any enquiries regarding your return or our Refund & Returns Policy, please contact us. If there are any further issues, you may contact us immediately.