Soft as air, strong on support - the pillow that adapts to you.
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Product Type: Cervical Neck Pillow
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Size: 52 × 35 cm
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Material (Cover & Filling): 100% Polyester
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Core Structure: TPE Air Layer (latex-like texture)
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Support Level: Medium-firm, zero pressure
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Design: Contoured for neck and spinal alignment
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Pillowcase: Not included
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Washability: Fully washable with water
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Target Users: Adults, back and side sleepers, cervical support seekers
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TPE air-layer construction mimics latex for responsive, bouncy comfort and pressure-free support
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Zero pressure relief for the head and neck - reduces tossing and turning during sleep
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Ergonomic cervical contour promotes natural neck alignment and spinal posture
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Highly breathable 3D structure ensures continuous airflow to keep you cool
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Machine washable - easy to maintain and keeps fresh after every wash
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No pillowcase needed - soft, skin-friendly polyester cover is built-in
Experience next-level sleep comfort with the Breathable TPE Pectin Cervical Pillow - designed to cradle your neck with zero pressure and unmatched breathability. Crafted with a flexible TPE air-layer core, this pillow delivers the bounce and support of latex while maintaining an ultra-light feel that adapts to your head and neck. The contoured ergonomic design helps relieve tension, making it ideal for those who struggle with neck stiffness, poor posture, or restless sleep.
Fully washable and made with 100% polyester for both the outer layer and filling, this pillow stays fresh, hygienic, and supportive night after night. Whether you're a side, back, or combination sleeper, this pillow offers personalized comfort and airflow without the need for an added pillowcase. It's not just a pillow-it's an upgrade to your entire sleep experience.
At Primebay, we’re committed to making your shopping experience seamless and worry-free. Below you’ll find details on how we process and deliver orders within Australia.
Order Processing
Orders are processed within 1–2 business days after payment confirmation.
Once shipped, you’ll receive a confirmation email with tracking details.
Shipping Times
Our products are shipped directly from our trusted suppliers. Delivery times vary depending on the item and supplier location:
Standard Shipping (Australia-wide): 5–10 business days
Remote/Rural Areas: May require additional 3–5 business days
(Note: Delivery times are estimates and may be affected by , weather conditions, or peak holiday periods.)
Shipping Fees
Free standard shipping on all orders.
Tracking Your Order
All orders come with tracking.
Tracking details may take 2–4 business days to update after dispatch.
Incorrect Address
Please ensure your delivery details are correct when placing your order.
Primebay is not responsible for delays or lost parcels due to incorrect addresses.
Delays & Lost Packages
If your order has not arrived within 30 business days, please contact us at for assistance.
In the case of a lost package, we’ll send a replacement or issue a full refund.
Warranty & Returns
1. Change of Mind Returns
We offer a 30-day Change of Mind return policy, giving you confidence when shopping with us.
If you change your mind about your purchase, you can return your item within 30 days of receiving it for a full refund.
To be eligible for a Change of Mind return:
The item must be unused, unworn, and in its original packaging (including all accessories, tags, and manuals).
You must provide a receipt or proof of purchase.
No restocking fees apply.
Return postage for Change of Mind returns may be at the buyer’s expense, unless otherwise stated.
Please contact us before sending your return to obtain instructions and ensure smooth processing.
2. Warranty & Faulty Items
All our products are covered by a 12-month warranty against manufacturing defects.
If your item develops a fault within the warranty period, please contact us so we can assist with a repair, replacement, or refund, in line with the Australian Consumer Law (ACCC Consumer Guarantees).
To process a warranty claim, you may be asked to provide:
A detailed description of the issue, and
Clear photos or videos showing the fault.
Please note that warranty claims do not apply to damage caused by misuse, neglect, or normal wear and tear.
3. Need Help?
If you have any questions about returns or warranty claims, please contact our customer service team — we’re happy to help.