Support Where It Matters - Wake Up Refreshed and Pain-Free
🔹 Specifications:
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Type: Cervical Contour Pillow
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Material (Cover): 100% Cotton
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Filling: High-Density Memory Foam
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Color: Dark Grey
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Design: Ergonomic, Orthopedic, Contoured
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Ideal For: Side sleepers, back sleepers, neck and shoulder support
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Care: Removable and washable pillow cover
🔹 Key Features:
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Orthopedic Contour Design: Supports the natural curve of your neck for proper alignment and pressure relief
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High-Quality Memory Foam: Responsive, breathable foam that molds to your shape and rebounds slowly
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Ergonomic for Side Sleepers: Specially shaped for side and back sleepers to reduce tossing, turning, and morning stiffness
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Breathable Cotton Cover: Soft 100% cotton case for added comfort and airflow
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Neck & Shoulder Support: Helps reduce neck pain, tension, and discomfort for better sleep quality
🔹 Product Description:
Sleep deeper and wake up pain-free with this Ergonomic Cervical Memory Foam Pillow, thoughtfully designed to support your head, neck, and shoulders in perfect alignment. Crafted with a high-density memory foam core and a breathable 100% cotton cover, this orthopedic pillow cradles your body to reduce pressure and enhance comfort-especially for side and back sleepers.
The contoured shape encourages proper spine alignment, easing common sleep-related aches and promoting better posture throughout the night. The dark grey cotton cover adds a sleek, modern touch and is easily removable for washing. Whether you're recovering from neck tension or simply looking to upgrade your nightly rest, this pillow is the supportive solution you've been dreaming of.
At Primebay, we’re committed to making your shopping experience seamless and worry-free. Below you’ll find details on how we process and deliver orders within Australia.
Order Processing
Orders are processed within 1–2 business days after payment confirmation.
Once shipped, you’ll receive a confirmation email with tracking details.
Shipping Times
Our products are shipped directly from our trusted suppliers. Delivery times vary depending on the item and supplier location:
Standard Shipping (Australia-wide): 5–10 business days
Remote/Rural Areas: May require additional 3–5 business days
(Note: Delivery times are estimates and may be affected by , weather conditions, or peak holiday periods.)
Shipping Fees
Free standard shipping on all orders.
Tracking Your Order
All orders come with tracking.
Tracking details may take 2–4 business days to update after dispatch.
Incorrect Address
Please ensure your delivery details are correct when placing your order.
Primebay is not responsible for delays or lost parcels due to incorrect addresses.
Delays & Lost Packages
If your order has not arrived within 30 business days, please contact us at for assistance.
In the case of a lost package, we’ll send a replacement or issue a full refund.
Warranty & Returns
1. Change of Mind Returns
We offer a 30-day Change of Mind return policy, giving you confidence when shopping with us.
If you change your mind about your purchase, you can return your item within 30 days of receiving it for a full refund.
To be eligible for a Change of Mind return:
The item must be unused, unworn, and in its original packaging (including all accessories, tags, and manuals).
You must provide a receipt or proof of purchase.
No restocking fees apply.
Return postage for Change of Mind returns may be at the buyer’s expense, unless otherwise stated.
Please contact us before sending your return to obtain instructions and ensure smooth processing.
2. Warranty & Faulty Items
All our products are covered by a 12-month warranty against manufacturing defects.
If your item develops a fault within the warranty period, please contact us so we can assist with a repair, replacement, or refund, in line with the Australian Consumer Law (ACCC Consumer Guarantees).
To process a warranty claim, you may be asked to provide:
A detailed description of the issue, and
Clear photos or videos showing the fault.
Please note that warranty claims do not apply to damage caused by misuse, neglect, or normal wear and tear.
3. Need Help?
If you have any questions about returns or warranty claims, please contact our customer service team — we’re happy to help.