Soothing Hot or Cold Relief for Neck and Shoulder Tension
Specifications:
Color: Purple
Material: Soft Flannel
Size: 28 cm x 33 cm
Power Supply: No electricity required
Battery: Not needed
Heating Method: Microwave
Cooling Method: Freezer
Benefits:
Provides comforting heat to ease neck and shoulder tension
Can also be chilled for refreshing cold therapy
Easy to use with no cords or batteries required
Soft flannel fabric feels gentle and luxurious on skin
Perfect for relaxing after work, travel, or workouts
Description:
Experience calming relief with the Microwavable Neck & Shoulder Heating Pad Wrap, specially designed to target muscle tension and stress in your upper body. Whether you need to soothe tight shoulders with heat or refresh with a cooling chill, this wrap is your go-to solution. Made with soft flannel for maximum comfort, it's simple to warm in the microwave or chill in the freezer-no electricity or batteries needed.
1. Make sure the wrap is at room temperature and is not wet.
2. Place wrap on a clean. dry microwave-safe plate. Make sure the wrap does not hang off the edges of the plate. Even out the fill as much as possible.
3. Place wrap and plate inside microwave. Do not allow wrap to come into contact with left over food or spills inside the microwave. Important: Use a larger microwave if the edges of the wrap touch the inside of the microwave or if the microwave's carousel does not spin.
5. Important: DO NOT leave unattended when heating. DO NOT heat with water or when wrap
6. Carefully check the temperature before wearing wrap. If it is too Warm, allow it to cool|. 7. Put on your wrap and enjoy the soothing warmth!
8. Cool wrap to room temperature completely before re-heating
1. Seal the Aromatherapy Neck Wrap in a plastic bag and then place it in the freezer.
2. Chill the Aromatherapy Neck Wrap for 1to 3hours.
3. Remove the Aromatherapy Neck Wrap from the freezer and its bag to check temperature. (IMPORTANT: If it is too cold to wear comfortably, allow it to warm up to a comfortable temperature.)
4. Optional: To increase the aroma, massage the fill material from side to side.
5. Put on your Aromatherapy Neck Wrap and enjoy the revitalizing chill!
At Primebay, we’re committed to making your shopping experience seamless and worry-free. Below you’ll find details on how we process and deliver orders within Australia.
Order Processing
Orders are processed within 1–2 business days after payment confirmation.
Once shipped, you’ll receive a confirmation email with tracking details.
Shipping Times
Our products are shipped directly from our trusted suppliers. Delivery times vary depending on the item and supplier location:
Standard Shipping (Australia-wide): 5–10 business days
Remote/Rural Areas: May require additional 3–5 business days
(Note: Delivery times are estimates and may be affected by , weather conditions, or peak holiday periods.)
Shipping Fees
Free standard shipping on all orders.
Tracking Your Order
All orders come with tracking.
Tracking details may take 2–4 business days to update after dispatch.
Incorrect Address
Please ensure your delivery details are correct when placing your order.
Primebay is not responsible for delays or lost parcels due to incorrect addresses.
Delays & Lost Packages
If your order has not arrived within 30 business days, please contact us at for assistance.
In the case of a lost package, we’ll send a replacement or issue a full refund.
Warranty & Returns
1. Change of Mind Returns
We offer a 30-day Change of Mind return policy, giving you confidence when shopping with us.
If you change your mind about your purchase, you can return your item within 30 days of receiving it for a full refund.
To be eligible for a Change of Mind return:
The item must be unused, unworn, and in its original packaging (including all accessories, tags, and manuals).
You must provide a receipt or proof of purchase.
No restocking fees apply.
Return postage for Change of Mind returns may be at the buyer’s expense, unless otherwise stated.
Please contact us before sending your return to obtain instructions and ensure smooth processing.
2. Warranty & Faulty Items
All our products are covered by a 12-month warranty against manufacturing defects.
If your item develops a fault within the warranty period, please contact us so we can assist with a repair, replacement, or refund, in line with the Australian Consumer Law (ACCC Consumer Guarantees).
To process a warranty claim, you may be asked to provide:
A detailed description of the issue, and
Clear photos or videos showing the fault.
Please note that warranty claims do not apply to damage caused by misuse, neglect, or normal wear and tear.
3. Need Help?
If you have any questions about returns or warranty claims, please contact our customer service team — we’re happy to help.