Supportive ergonomic design for restful sleep in all positions
Specifications:
* Dimensions: 60 cm x 40 cm x 12.2 cm
* Color: Purple
* Filling Material: 100% Memory Foam
* Firmness: Medium Soft
* Cover Material: 100% Polyester
* Operation Instruction: Hand wash only
* Weaving Method: Non-textile materials
* Printing Type: No Printing
* Fabric Type: Other
* Fabric Square Weight: 200-250 g/
* Craftsmanship: Other
Benefits:
Contours to your neck and shoulders for improved alignment
Suitable for side, back, and stomach sleepers
Breathable mesh fabric enhances airflow for cooler rest
Reduces tension and stiffness after long hours of sleep
Ideal for middle-aged users needing targeted neck support
Product Description:
The Butterfly Memory Foam Pillow is designed to cradle your neck and shoulders while sleeping, promoting proper spinal alignment and pressure relief. Its breathable mesh fabric ensures optimal airflow, helping reduce overheating at night. This versatile ergonomic pillow is perfect for side, back, or stomach sleepers and makes a thoughtful gift for middle-aged individuals seeking enhanced comfort.
At Primebay, we’re committed to making your shopping experience seamless and worry-free. Below you’ll find details on how we process and deliver orders within Australia.
Order Processing
Orders are processed within 1–2 business days after payment confirmation.
Once shipped, you’ll receive a confirmation email with tracking details.
Shipping Times
Our products are shipped directly from our trusted suppliers. Delivery times vary depending on the item and supplier location:
Standard Shipping (Australia-wide): 5–10 business days
Remote/Rural Areas: May require additional 3–5 business days
(Note: Delivery times are estimates and may be affected by , weather conditions, or peak holiday periods.)
Shipping Fees
Free standard shipping on all orders.
Tracking Your Order
All orders come with tracking.
Tracking details may take 2–4 business days to update after dispatch.
Incorrect Address
Please ensure your delivery details are correct when placing your order.
Primebay is not responsible for delays or lost parcels due to incorrect addresses.
Delays & Lost Packages
If your order has not arrived within 30 business days, please contact us at for assistance.
In the case of a lost package, we’ll send a replacement or issue a full refund.
Warranty & Returns
1. Change of Mind Returns
We offer a 30-day Change of Mind return policy, giving you confidence when shopping with us.
If you change your mind about your purchase, you can return your item within 30 days of receiving it for a full refund.
To be eligible for a Change of Mind return:
The item must be unused, unworn, and in its original packaging (including all accessories, tags, and manuals).
You must provide a receipt or proof of purchase.
No restocking fees apply.
Return postage for Change of Mind returns may be at the buyer’s expense, unless otherwise stated.
Please contact us before sending your return to obtain instructions and ensure smooth processing.
2. Warranty & Faulty Items
All our products are covered by a 12-month warranty against manufacturing defects.
If your item develops a fault within the warranty period, please contact us so we can assist with a repair, replacement, or refund, in line with the Australian Consumer Law (ACCC Consumer Guarantees).
To process a warranty claim, you may be asked to provide:
A detailed description of the issue, and
Clear photos or videos showing the fault.
Please note that warranty claims do not apply to damage caused by misuse, neglect, or normal wear and tear.
3. Need Help?
If you have any questions about returns or warranty claims, please contact our customer service team — we’re happy to help.