Promise Pets Blue Bone Bed
All items are dispatched from our warehouse within 2 business days of confirmed payment. On average our delivery times vary between 3 - 10 business days depending on delivery destination. Any estimated delivery date provided is for informational purposes only and does not constitute a binding guarantee. Please be advised that while we strive to provide accurate shipping estimates, we cannot guarantee specific shipping or delivery times.
Our customer service team is available to offer an estimated delivery timeframe based on the recipient's location. However, please be aware that this estimate is subject to change due to unforeseen delays beyond our control.
We utilize Aramex and Australia Post for our shipping services. All orders will include tracking numbers to monitor the progress of your shipment.
Change of Mind
Change of mind returns are available for 30 days after purchase and must be returned in "as-new" condition, an assessment of ordered items will be conducted to determine the condition of items upon return to our warehouse. Returns must be in original packaging and condition and we do not accept responsibility for return items until they reach our warehouse, so we strongly recommend using tracking and/or insurance for the delivery.
Order Cancellation and Refunds
We reserve the right to cancel and refund any online order at our discretion. This includes, but is not limited to, cases where an order is flagged by our online security systems as potentially fraudulent. In such instances, we will cancel the order to ensure the security of both our customers and our business, and a full refund will be issued.
Additionally, we reserve the right to cancel any order that exceeds the maximum allowable quantity per item as defined in our purchasing policies. Customers will be promptly notified in such cases, and a full refund will be processed.
Fraud Prevention and Maximum Quantities
Our systems are designed to prevent fraudulent transactions. Should an order be identified as potentially fraudulent, it may be cancelled and refunded at our discretion. Furthermore, to maintain fair access to our products, we enforce a limit on the quantity of items that can be purchased in a single order. Orders exceeding these limits will be cancelled, and the customer will be refunded.