Mininor Straw Bottle - Replacement Straw & Cleaning Brush Set
Danish by Design will deliver to your preferred address however please take careful note of the following:
Your goods will be delivered by courier except for small parcels which may be sent with Australia Post or equivalent.
We will provide dispatch details including tracking so you can plan ahead. You must be at home to receive the goods – if not the courier will be advised to leave the parcel. Purchases through the Danish by Design online store give the courier company automatic authority to leave the items at your nominated address if there is no one at home.
If you are unable to receive the goods, or are unwilling to give authority for the goods to be left at your risk, or the premises does not have access when you are not at home, then please provide an alternative or work address where the goods can be delivered in normal working hours.
Goods not able to be left may be subject to additional fees for re-delivery.
Please plan carefully before completing your purchase. Please provide an address where the courier can deliver and be home to receive the goods. The courier company cannot be expected to assist with the moving of furniture into the home, upstairs, or wait at a premises where there is a locked security entrance. All deliveries of heavy furniture items should be to an address where there will be assistance of strong able-bodied persons to help with the unloading of the cartons.
If you are in any way unhappy with your Danish by Design purchase, you may return or exchange it under the following conditions:
1. Must be returned within 14 days of receipt.
2. The product must be as new, i.e. unused and undamaged in original packaging including all accessories and user manuals where applicable. We also require that you take sufficient care when packaging the goods for return so they can arrive undamaged.
3. Email Baby Bunting Customer Service team with the following details at hand: Your Name, Invoice Number, Reason for Return, and Request for Replacement, Exchange, or Refund. We will then issue a Return Merchandise Authorisation form and a freight label for you. Please note, for change of mind purchases, the cost of returning any item(s) will be at the buyer's expense. Refunds will be finalised once your item(s) has been received and processed.
4. Smaller items can be returned free of charge; however, bigger items may incur a postage fee.
5. Please note we are unable to refund initial postage/shipping and handling of products.
6. Our return policy does not apply if the product has been used, worn, soiled, or damaged. We reserve the right to refuse a return if these requirements are not met.
7. Although each Danish by Design product has received a high level of quality control, in the rare instance that the product is faulty, we will replace it. If a part of a product is deemed faulty, we will endeavour to replace that part as opposed to the entire product
8. Danish by Design is NOT responsible if you change your mind, after the delivery of your goods. In other words, we reserve the right to refuse the return of an item if it is delivered as ordered, it is not faulty, and the goods are as pictured on the website. This policy relates particularly to large and heavy furniture items which are subject to a greater risk of freight and handling damage in the process of their return to our warehouse. We will use our discretion and assist customers when able.