Product Specifications:
INSULATED WATER BOTTLE WITH ONE-CLICK OPENING LID: Experience effortless hydration with our insulated water bottle featuring a one-click opening lid. Simply push the button with one hand to pop out the straw for easy drinking. The straw is removable, allowing you to sip with the straw or enjoy a fast water flow without it. The upgraded lid includes a safety lock and dust-proof cap, ensuring a 100% leakproof and hygienic drinking experience.
FOOD-GRADE MATERIALS: Crafted from 18/8 stainless steel, our metal water bottle boasts a BPA-free lid to prevent any flavor transfer, preserving the pure taste of your beverages. Safe for daily use, it features a long-lasting, non-toxic, and slip-free powder coating that gives it a vibrant and attractive look.
DOUBLE-WALLED VACUUM INSULATION: Our sports water bottle utilizes double-walled, vacuum-sealed technology to keep your drinks cold for up to 24 hours or hot for up to 8 hours. Whether you're at the gym, hiking, or running errands, this thermos is your perfect companion.
EASY TO USE & DISHWASHER SAFE: Designed with a wide mouth for easy filling, pouring, and cleaning, our water jug also features a large carrying handle for convenience on the go. It is dishwasher safe, making maintenance simple and time-efficient.
STYLISH & REUSABLE: Featuring a durable and fashionable powder coating, our stainless steel water bottle is not only functional but also stylish and long-lasting. Ideal for outdoor adventures, it promotes a sustainable lifestyle by being reusable and reducing environmental waste.
At Primebay, we’re committed to making your shopping experience seamless and worry-free. Below you’ll find details on how we process and deliver orders within Australia.
Order Processing
Orders are processed within 1–2 business days after payment confirmation.
Once shipped, you’ll receive a confirmation email with tracking details.
Shipping Times
Our products are shipped directly from our trusted suppliers. Delivery times vary depending on the item and supplier location:
Standard Shipping (Australia-wide): 5–10 business days
Remote/Rural Areas: May require additional 3–5 business days
(Note: Delivery times are estimates and may be affected by , weather conditions, or peak holiday periods.)
Shipping Fees
Free standard shipping on all orders.
Tracking Your Order
All orders come with tracking.
Tracking details may take 2–4 business days to update after dispatch.
Incorrect Address
Please ensure your delivery details are correct when placing your order.
Primebay is not responsible for delays or lost parcels due to incorrect addresses.
Delays & Lost Packages
If your order has not arrived within 30 business days, please contact us at for assistance.
In the case of a lost package, we’ll send a replacement or issue a full refund.
Warranty & Returns
1. Change of Mind Returns
We offer a 30-day Change of Mind return policy, giving you confidence when shopping with us.
If you change your mind about your purchase, you can return your item within 30 days of receiving it for a full refund.
To be eligible for a Change of Mind return:
The item must be unused, unworn, and in its original packaging (including all accessories, tags, and manuals).
You must provide a receipt or proof of purchase.
No restocking fees apply.
Return postage for Change of Mind returns may be at the buyer’s expense, unless otherwise stated.
Please contact us before sending your return to obtain instructions and ensure smooth processing.
2. Warranty & Faulty Items
All our products are covered by a 12-month warranty against manufacturing defects.
If your item develops a fault within the warranty period, please contact us so we can assist with a repair, replacement, or refund, in line with the Australian Consumer Law (ACCC Consumer Guarantees).
To process a warranty claim, you may be asked to provide:
A detailed description of the issue, and
Clear photos or videos showing the fault.
Please note that warranty claims do not apply to damage caused by misuse, neglect, or normal wear and tear.
3. Need Help?
If you have any questions about returns or warranty claims, please contact our customer service team — we’re happy to help.