Tioiear 48" Mini Trampoline Rebounder Max Load 300KG, Fitness Trampolines with Adjustable Foam Handle, Exercise Trampoline for Adult and Kids Indoor/Outdoor Purple
Shipping Policy
Home Delivery
Products are delivered directly from our Marketplace seller. Delivery fees are based on your delivery postcode.
Seller Instructions:
This item cannot be delivered to PO Boxes.
-----Dispatch Time-----
1. Your package will be shipped within 1-2 working days after ordering, with many items dispatched the same day!
2. Large or bulky items (e.g., furniture, gym machines) are usually dispatched within 1-3 working days.
3. (No dispatch on public holidays)
-----Transportation Company-----
We partner with leading carriers including DFE, Auspost, Aramex, Toll, and Allied Express. The carrier is selected based on the size and nature of your goods to ensure safe delivery.
-----Ship Across Area-----
We ship to almost all areas in Australia that are covered by our express delivery partners.
-----Free Shipping Standard-----
Enjoy free shipping on orders under 10kg to the following regions: Sydney, Melbourne, Brisbane, Adelaide, and Perth metro areas.
Free postage across Australia is available for select small items under 1kg.
-----Estimated Delivery Time Frame-----
2 - 12 business days. Delivery times depend on your location. Please note that deliveries to remote and regional areas may require a longer time frame.
Note: Please contact us if your order has not been delivered within the mentioned time frame.
Warranty Policy
Tioiear stands behind the quality of our products. We provide a 12-month warranty on all items from the date of delivery. If you experience any issues with your product within this warranty period, please contact our support team, and we will be glad to assist you.
Delivery & Returns
30-day Change of Mind policy
We are committed to the highest quality, ensuring the products you receive match what you see online. We want you to love your Tioiear purchase.
However, we understand that sometimes a product might not be suitable, or you may change your mind.
If you wish to return a product, you can do so within 30 days of receipt. We are happy to arrange a refund for you. (Return shipping costs are the responsibility of the customer).
Your responsibilities for a successful return are:
1. Cover the return freight to our warehouse.
2. Ensure the item is returned in a "new" condition.
An item is considered "new" only if it:
1. Has not been used, assembled, or installed.
2. Has no damage of any kind.
3. Is in its original packaging, which is undamaged.
4. Includes all unopened tools, hardware, and assembly instructions.
The Return Process:
1. Contact Us: Notify us of your intention to return and provide photos of the item's condition.
2. Get Approval & Address: Once your return is approved, we will provide our warehouse return address.
3. Inspection: After the item arrives, our team will inspect it to verify its "new" status.
4. Refund:
If the return is approved, we will process your refund (excluding original and return postage) and notify you.
If the item is damaged or cannot be resold, we will process a partial refund and notify you.
Unfortunately, we cannot accept returns in person at our warehouse or offices.
Damage During Transportation
We take great care in packaging our products, but sometimes damage can occur in transit.
If your delivery appears damaged (e.g., the box is crushed, punctured, torn, or wet), please take photos of the packaging and contact us immediately.
If you discover the item itself is damaged after opening it, take clear photos and contact us as soon as possible. We will work swiftly to resolve the issue for you.
We are proud to support you at every step and strive to exceed your expectations in both product and service quality.
We're always here to help.