Ecovacs Deebot X11 OmniCyclone Robot Vacuum & Mop - Matte Black

Brand New - 100% Australian Stock

The Ecovacs Deebot X11 OmniCyclone Robotic Vacuum & Mop sets a new standard in robotic floor cleaning by combining powerful wet and dry performance, advanced intelligence, and an improved user experience. Featuring a bagless OmniCyclone Station, fast PowerBoost Flash-Charge technology, and OZMO ROLLER 2.0 mopping, the X11 is designed for deep cleaning with minimal interruption. Its system delivers strong suction, hygienic mop washing, and smart navigation for high-performance cleaning across your home.

• Wet & Dry Robotic Vacuum
  Designed to vacuum and mop with next-level cleaning performance.
• Bagless OmniCyclone Station
  Bagless design made from eco-friendly components for long-term reuse and reduced consumables.
• PowerBoost Flash-Charge
  A 3-minute top-up provides 6% battery during mopping pauses for up to 1000 m² max-mode non-stop cleaning.
• OZMO ROLLER 2.0 Mopping Technology
  Continuous water infusion supports hygienic cleaning. At 200rpm, it scrubs and rinses 200 times per minute for a streak-free shine with no dirty water trails.
• Hot Water Soak Washing
  75°C hot water keeps the roller mop soaked and removes grime for a deeper clean.
• TruePass System
  Passes single thresholds up to 2.4cm and sliding-door tracks up to 4cm.
• BLAST Solution Suction Performance
  Generates 18L/s airflow with 19,500Pa suction power using a 100W fan and 6400mAh battery.
• AI Stain Detection
  Tailors cleaning strategy based on stain type and severity, including Deep Re-mop Mode for tougher messes.
• ZeroTangle 3.0
  ARClean Side Brush and Cyclone-Directed Roller Brush help ensure tangle-free operation and reduced maintenance.
• AIVI 3D 3.0 Omni-Approach Technology
  Uses a Vision-Language Model to identify obstacles and maximise cleaning coverage.

• Ecovacs Deebot X11 OmniCyclone Vacuum & Mop - Matte Black
• Station
• Quick Start Guide

Delivery varies by location, please see the expected timeframe to receive your product below:

• Metro: 1-4 business days

• Regional: 1-9 business days

Returns Policy

Our Commitment to Satisfaction

We prioritise your satisfaction with every purchase. We understand that sometimes a product may not meet your expectations, and our returns policy is designed to ensure a straightforward and fair process for addressing these situations.

30-Day Change of Mind Policy

You have 30 days from the delivery of your item to request a return if you change your mind. To qualify for a return, the item must be in the same condition you received it: unused, unopened, sealed and in its original packaging. To initiate a return, please contact us on marketplace with your order details and reason for the return. Note that return shipping costs are the responsibility of the customer.

We advise shipping returns with tracking and insurance for your protection, as we are not liable for return items that are lost or damaged during transit.

Restocking Fees

For items returned that do not meet our return criteria (e.g., opened packaging or used items), we reserve the right to refuse the return or charge a restocking fee. The restocking fee will be determined at our discretion, based on the condition of the returned item. Additionally, in the event of a return refusal, the customer may be responsible for any shipping costs associated with returning the item to them.

Damaged in Transit, Defective Products & Manufacturer Warranty

If your product is damaged in transit, defective upon arrival or within the first 30 days, please contact us immediately with details and photos of the issue. For defects that arise after the 30-day period and fall under the manufacturer's warranty, we will assist you in the warranty claim process to ensure you receive a timely resolution.

Your Rights Under Australian Consumer Law

This policy is in addition to your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Returns Process

To request a return for a refund or exchange, please contact us with your name, contact details, order number, product code/name, and a brief description of the issue. Attach any relevant images if necessary. Upon approval, we will provide you with the relevant return instructions.

We endeavour to process your refund or exchange within 3 working days of receiving the item/s back provided the conditions specified in this returns policy are met.

Any refund will be processed back to the customer account using the same payment method used when placing the order.

Package Refusal

Refusing delivery of the package or for any return to sender parcels without our prior agreement may result in a restocking or reshipment fee and potential forfeiture of any refunds or exchanges.

We reserve the right to amend our returns policy at any time.