Ingredients: Castile Liquid Soap (Aqua (Water), Potassium Oleate, Potassium Cocoate, Glycerin, Potassium Citrate, Citric Acid),Roman Chamomile Floral Water (Aqua (Water),  PEG-40Hydrogenated Castor Oil, Glycerin, Potassium Sorbate, Lactic Acid, Anthemis Nobilis Flower Oil (Chamomile Roman Oil), Dimethicone, Sorbitan Stearate, PEG-40 Stearate, Cellullose Gum, Silica, Sodium Benzoate, Sorbic Acid), Lavender Essential Oil,

How to apply: Massage into the face in a gentle circular motion, avoiding eye area. Wash with lukewarm water. 

Precaution: This facial wash contains essential oils so do a patch test before applying. Please discontinue use if irritation develops. For external use only. Avoid use during pregnancy

Shipping Policy

Please make sure that you provide us with your full name and correct shipping address. Should you enter the wrong address, please let us know as soon as possible.

Domestic Shipping Policy

All orders are processed within 2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Shipping rates

Shipping charges for your order will be calculated and displayed at checkout.

PLEASE NOTE: 

VLESSENTIALS is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchange
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send it to us. We recommend that you return the product using traceable postage method. If we do not receive the returned items, we cannot provide a refund. VLESSENTIALS will not be responsible for parcel lost or damaged in transit.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.