Mistral 10 Cup Rice Cooker

Mistral appliances are supplied and serviced by GSM Retail Australia PTY LTD.

For Mistral purchases, orders are processed and dispatched within 2 business days of the order being placed.

Delivery can take 3-5 working days, and additional time can be required for orders to remote/regional areas.

Delivery varies by location, please see the expected timeframe to receive your product below:

• Metro: 3-5 business days

• Regional: 7-10 business days

No delivery to PO Box addresses or Parcel Lockers.

Our products are guaranteed to be free from defects in workmanship and materials, including parts and unless otherwise specified, for a period of 12 months from the date of purchase. Defects that occur within the warranty period, under normal use and care, will be repaired, replaced or refunded at our discretion. The benefits conferred by this warranty are in addition to all rights and remedies in respect of the product that the consumer has under the Competition and Consumer Act 2010 and similar state and territory laws. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to are replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Proof of Purchase

This warranty is valid for the original purchase and is not transferable. Please keep your purchase docket, tax invoice or receipt as the best proof of purchase, and as proof of date on which the purchase was made. Extent of Warranty This warranty is limited to defects in workmanship and materials, including parts. All defective products or parts will be repaired, replaced or refunded. This warranty does not cover batteries or any other consumable items. Normal wear and tear This warranty does not cover normal wear to the products or parts.

Exclusions

This warranty does not cover:

• Any defects caused by an accident, misuse, abuse, improper installation or operation, lack of reasonable care, unauthorised modification, loss of parts, tampering or attempted repair by a person not authorised by the distributor.

• Any product that has not been installed, operated or maintained in accordance with the manufacturer’s operating instructions provided with the product.

• Any product that has been used for purposes other than domestic use.

• Any damage caused by improper power input or improper cable connection.

To make a claim

If a defect in the product appears within the nominated warranty period (The identified period on the packaging/Instructions), cease using the product, and contact us via your Woolworths MarketPlus Account to raise a warranty claim.