Avene XeraCalm A.D Cleansing Oil 400ml
Avene XeraCalm Oil, is a cleansing oil that has been specially formulated for with dry sensitive skin prone to atopic dermatitis/eczema and itching. It is suitable for use by the whole family, from adults to infants.
The formula is soap free, fragrance free, has a skin physiological pH, is non-comedogenic and has been formulated to minimise the risk of allergic reactions. It is A very gentle soap free cleansing base that gently cleanses the skin and protects it against the drying effects of water.
It contains I-modulia complex: that soothes redness and irritation caused by the skin's hyper-reactivity. It also contains Cer-omega: Lipids which resemble those found in the skin that help repair, nourish and strengthen the protective film, giving the skin better resistance against external aggressions
Features of Avene XeraCalm Lipid Replenishing oil
- Very rich in Thermal Spring Water for its soothing and softening properties
- Very gentle soap free cleansing base
- Helps to hydrate, nourish and leave a protective film on the skin**
- Protects the skin and the cutaneous microbiome
- Very good cutaneous tolerance^ - does not sting the eyes
- Very good gynaecological tolerance^ & Physiological pH
- Suitable for, babies, children and adults
- Suitable for use even during flare-ups
- Clean formula: PEG-free, sulfate free
- Formulated to minimise the risk of allergic reaction - non-comedogenic
- Fragrance free, soap free
Avene thermal spring water (avene aqua). glycerin. water (aqua). hydrogenated starch hydrolysate. disodium cocoamphodiacetate. decyl glucoside. polysorbate 20. sodium chloride. ceteareth-60 myristyl glycol. aquaphilus dolomiae extract. arginine. citric acid. coco-glucoside. evening primrose oil/palm oil aminopropanediol esters. glyceryl oleate. glycine. hydrogenated vegetable glycerides citrate. simmondsia chinensis (jojoba) seed oil (simmondsia chinensis seed oil). sodium benzoate. tocopherol. trisodium ethylenediamine disuccinate
Advice for use:
In the shower, lather onto wet hands before applying XeraCalm A.D. to the skin. In the bath, pour the equivalent of 5 pumps into the bath water while filling the tub.
Rinse thoroughly and gently pat dry. For best results, apply XeraCalm A.D Lipid-Replenishing Cream or Balm afterwards.
Suitable for newborns, infants, children and adults. For the face, body and scalp. Suitable for use even during flare-ups.
Store below 30°C
Always read the label and use as directed. For external use only, avoid contact with eyes, if it goes into the eyes, rinse thoroughly. Do not use if you are sensitive to any of the ingredients. Keep out of reach of children.
Delivery varies by location, please see the expected timeframe to receive your product below:
Metro: 1-3 business days
Regional: 1-5 business days
Change of Mind Returns Policy
If you have changed your mind about a product purchased from Healthylife, we will provide a refund at our discretion, provided that the product:
Is flagged with us for return, with valid proof of purchase, within 30 days of purchase.
Is in its original condition, including with original packaging and seals intact.
Is not a product that is an exempt product (as set out in the “Products Exempt from Change of Mind Returns” below).
Has not been used and, if a perishable product, is not expired or within 2 days of expiry.
In certain circumstances, you may be required to provide further information such as photo identification. Information collected in this manner will be stored securely in accordance with the Woolworths Group Privacy Policy. Healthylife reserves the right to refuse a refund for unverified purchases.
Return shipping is at the customer's expense for Change of Mind returns.
This policy is in addition to your rights under the Australian Consumer Law.
Products Exempt from Change of Mind Returns
We will not provide a refund if you have simply changed your mind about any of the following products purchased from Healthylife (unless the product is faulty or Australian Consumer Law applies):
Rapid antigen tests
Baby formula
Prescription medicine
Compounded ‘Pharmacy Only’ items
Perfumes and colognes
Refrigerated items
Bulk or special orders
Clearance items
Underwear, intimacy, and sexual health products
If you have purchased additional items that you no longer want, we encourage you to share them with those in need, particularly the elderly, disabled, and most vulnerable in our community.
How to Process a Return for Change of Mind
Contact customer care to notify us of your return request. Provide a photo of the item packaged in its box and your original order number. Our team will validate that the item qualifies for a change of mind refund.
Package the item(s) safely into a box. You must quote your original order reference inside the box or highlight it on the outside for identification. Take a photo of the item in the box (this will be needed later).
Post the item back to us via Registered Post at your nearest Australia Post office to the return address provided by the customer care team. The return address may differ depending on your location. Do not forget to provide the tracking number to our customer care team, as we need this to finalise your return.
Once our customer care team validates the return conditions and the item is processed by Australia Post, we will process your refund. Refunds will be made using the original payment method stated on your proof of purchase and may take up to 5 working days to be processed.
Healthylife Faulty Products Policy
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with a service, you are entitled to:
Cancel your service contract with us.
A refund for the unused portion or compensation for its reduced value.
If you receive an item that is faulty, we will happily:
Refund the purchase price of the faulty product(s).
Replace the product(s) with the same value as the original purchased item(s).
For some high-value items, Healthylife reserves the right to assess the product for acceptable quality before providing a solution.
How to Process a Return for a Faulty Product
Contact customer care, providing:
Your order number.
A description of the fault and the product(s) to be returned.
A photo of the faulty product(s).
Our team will assess the fault, and once validated, we will provide a Returns Prepaid Label to post the goods back to our warehouse at our cost, including a return tracking number.
Pack your item safely in a box and take it to the nearest Australia Post office to post the item(s) using the returns label provided. If you cannot print the labels, Australia Post staff can print them for you at the time of posting.
Once the return parcel is processed by Australia Post, our team will process your refund, which should be reimbursed within 5 working days via the same payment method used for the order.
Proof of Purchase
Returns must be accompanied by a receipt or other verifiable proof of purchase, such as:
Order confirmation
Tax invoice
Any information collected will be stored securely in accordance with Woolworths Group's Privacy Policy. Healthylife reserves the right to refuse a refund for unverified purchases.