Heart Jewel - Rollerball Pen (Boxed)
We are located in Sydney Metro and all our orders are dispatched from this location.
Delivery Times (exc. peak periods)
- Approx Standard Delivery: 2-7 Business days
- Approx Standard International Delivery (From Australia): 15-30 Business Days depending on your location
Deliveries can be delayed in a busy period, please check delivery times directly on AusPost website
Please note that these delivery times are not guaranteed and should only be used as a guide.
Order Cancellation
Order cancellation is not always possible. We strive to respond to your request promptly, but there are instances where the order may have already entered the fulfilment stage, making cancellation unfeasible. We advise treating each order as final, though we will make every effort to accommodate cancellation requests where feasible.
Return to Sender Policy
Please ensure that the shipping address provided at the time of placing your order is accurate and complete. In the event that an order is returned to us due to an incorrect address provided by the customer, the customer will be responsible for the cost of re-shipping the item. If the customer chooses to cancel the order instead, the original shipping cost will not be refunded plus an additional 10% restocking fee applies. We strongly recommend double-checking your address details to avoid any unnecessary delays and additional costs.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
Return Policies
100-Day Satisfaction Guarantee On Change of Mind
We want you to love your purchase! That’s why we offer a 100-day return policy for simply changing your mind, giving you peace of mind if you change your mind or are not completely satisfied. You have 100 days from the date you receive your item to request a return, even if it’s simply because you no longer want the item.
Change of Mind Returns
To be eligible for a change of mind return, your item must be:
In the same condition you received it
Unworn or unused
In its original packaging
If your return is accepted, we’ll send you instructions on how and where to send your package. Please note: Items sent back to us without first requesting a return will not be accepted.
For change of mind returns, you are responsible for the return postage cost. Once we receive and inspect your return, we’ll refund your original payment method (minus the original shipping cost). Please remember it can take time for your bank or credit card company to process and post the refund.
Damaged, Faulty, or Incorrect Items
If your item arrives damaged, faulty, or incorrect, please contact us as soon as possible so we can review the issue and make it right.
We do not impose any deadlines to report damages or faults, as each case is assessed individually.
If the issue is confirmed, we will offer a suitable remedy, which may include a replacement, repair, or refund.
We will cover the return postage for any item deemed faulty, damaged, or incorrect.
Exchanges
The fastest way to get what you want is to return the item and make a separate purchase for the new item once your return is accepted.
Order Cancellation
Order cancellations are not always possible once your order enters the fulfillment stage. While we will do our best to accommodate cancellation requests, please treat each order as final to avoid disappointment.
Return to Sender Policy
Please ensure the shipping address you provide is complete and correct. If an order is returned to us due to an incorrect or incomplete address, you will be responsible for the cost of re-shipping. If you choose to cancel the order instead, the original shipping cost will not be refunded.
If you have any questions or need help with a return, please contact us—we’re here to help!