Fissman Stockpot with Glass Lid Stainless Steel 1.8 LTR - MARTINEZ Series
MARTINEZ cookware series is made from the safest high-quality grade 18/10 (INOX304) stainless steel that is heat resistant, corrosion resistant and is very easy to clean.
What's Included:
- 1 x FISSMAN Stockpot MARTINEZ 16x9 cm / 1.8 LTR with glass lid (stainless steel)
- Material: Glass lid (Stainless steel)
- Size: 16x9 cm / 1.8 LTR
- Type: Multilayer induction bottom-ceramic, gas, electric.
- Bottom: Capsulated, with Engrave logo
Benefits:
- Heat resistant, corrosion resistant and is very easy to clean.
- Durable and comfortable grip stainless steel handles
- Convenient to store ready prepared food in mini pans in the fridge without taking up too much room
- Food-safe, eco-friendly stainless steel, for your peace of mind.
Once your order has been shipped, you’ll receive an email with your tracking number.
Please note that all orders are dispatched within 1-3 business days.
How long will my order take to arrive?
Your order should arrive within 2-7 business days.
If you’re located in a remote area, please allow for additional delivery time.
Incorrect details
If you realise you’ve entered incorrect address details, please contact us immediately so we can resolve the issue before your order is dispatched. Unfortunately, once the order is with the shipping company, we are unable to make any changes.
Warranty Claims
How to Make a Claim
If your purchase is covered under our warranty, please follow these steps to make a claim:
Check Eligibility: Ensure the issue aligns with our warranty terms and is not excluded as wear and tear or misuse.
Complete Registration: Contact us via email with proof of purchase, photos and a detailed explanation of the situation.
Contact Customer Service: Call us at (03) 9087 1234 to confirm information received and we will email a return shipping label if applicable.
Return the Item: Safely package the item and return it to:
AHA Superstore
50 Concorde Drive, Keilor Park, Victoria, 3042
Exclusions from Warranty The following are not covered under warranty:
Damage caused by misuse, improper care, or normal wear and tear.
Damage resulting from overloading, dropping, or using the product outside its intended purpose.
Issues arising from accumulated stress over time (e.g., cracks from overloading or wear), which are not considered manufacturing defects.
If the item has been altered in any way by the customer or by anyone who does not have AHA Superstore written approval.
Receive Written Approval: To receive written approval to have an item altered by either the customer or an external service provider, please submit a request via our Customer Service email. Our team will review your warranty status and contact you with the available options.
Inspection Process: All claims are subject to inspection. If the issue is due to misuse, wear, or any excluded cause, repair or replacement options will be offered at a reasonable cost.
Returning Faulty or Incorrect Items
If you’ve received a faulty, damaged, or incorrect item, you may return it or request an exchange.
Conditions for Return
The item must be in its original packaging, including instruction manuals and all accessories.
The item must be unused and in as close to its original condition as possible, unless the fault itself prevents this.
The return must be initiated within 30 days of receiving the item.
Replacement or Exchange
If your item is found to be faulty, defective, or incorrect, and you notify us within 30 days, we will inspect it and offer a replacement or exchange at no additional cost.
We will cover the cost of return shipping if the item is faulty, damaged, or incorrect. For minor purchases under $50 with a manufacturing fault, the faulty part will be replaced accordingly.
We are required to receive the original item from purchase in our warehouse before the new exchanged item can be sent out.
What We Need From You
Proof of purchase (original purchase receipt).
A description of the fault or issue with the product.
An image and video of the fault or issue with the product.
Note: If a product is returned to us as a “faulty item” and, following our in-house inspection, it is determined that the product is operating as intended and not faulty, the following conditions will apply:
The customer will be notified, and the item will be returned to them.
Alternatively, upon request, a 25% refund of the purchase price (excluding shipping costs) may be issued.
Note: Returns must be shipped back within 60 days of receiving your return label. Returns initiated after this period will be ineligible for refund.
If you have special circumstances preventing timely return, please contact us in advance. We may grant a one-time extension of up to 15 days upon approval.
Shipping for Returns
If the return is due to a fault or incorrect item, AHA Superstore will organize and cover the cost of return shipping.
For other returns, you may be required to cover return shipping costs and assume responsibility for any loss or damage during transit. We recommend using insurance for such returns.