We aim to dispatch orders from our warehouse in one business day from time of purchase, although this can be delayed due to item availability or seasonal backlog.
Orders are processed Monday - Friday (excluding public holidays) from 8am - 1pm AEST. Orders received on weekends and holidays will be processed the next business day.
Please be aware that lithium products (such as Power Banks) can only be sent via Regular Post due to being a restricted category (UN3480). Estimated shipping times are between 2-5 business days for regular post and 1-3 business days for express, however during busy periods shipping can take longer. Please visit the Australia Post website for service delays.
Our warehouse is closed on public holidays in Victoria, Australia.
2 year Warranty on all products
If you are not satisfied with your purchase, you may return your item(s) within 30 days of receipt for a refund. If a product has been delivered to you and you have opened the original product packaging then you have agreed to be bound by these terms and conditions.
Important: Returned goods must be unopened and in original condition. Shipping and handling costs are not refundable. A restocking fee may apply if packaging and/or product has been opened.
Where the product is not returned within 30 days, Cygnett reserves the right not to accept return of the product, except where the product is under manufacturers warranty and you can provide evidence that the product is faulty.
To initiate a return, please go to Cygnett Care and a member of our customer service team will assist you. Once we have received your item your refund or replacement will be assessed.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality (fit for purpose) and the failure does not amount to a major failure.
REFUNDS
Once your return is received and assessed, a refund will be processed and a credit will be applied to your credit card or original method of payment within 5-7 business days.