Shipping Details
Have your order delivered to you within 5-14 business days. Our standard home delivery for most items* starts with a flat rate of $10 in metro areas, $15 in regional & remote areas.
Estimated Delivery Time Frames:
Metro 5-9 business days
Regional 8-13 business days
Remote 10-14 business days
Once your order has been shipped, you will receive a confirmation email providing you with a tracking number and link to our delivery partner. Please note that our carrier companies’ delivery policies also apply and that some orders cannot be shipped to selected areas.
We are committed to honouring consumer guarantees under the Australian Consumer Law and New Zealand Consumer Guarantees Act. This means we will assist you if goods:
are or become faulty through no fault of your own;
are not fit for a stated purpose or a purpose you made known to us;
do not match our description or sample; or
have defects that were not obvious, or we did not bring to your attention.
If the fault is minor or can be repaired, then we may choose to repair the goods or give you a replacement. If the fault is serious or cannot be repaired then you can choose to have a refund, get a replacement or similar item or keep the goods but get some money back in compensation.
However, you may be asked to provide your receipt as proof of purchase. You may also be asked to demonstrate that the problem with the goods was not your fault.
You will ensure that goods we supply to you are not used for any purpose for which they are not suitable, and you shall be responsible for the handling and care of all such goods.
We want you to be completely satisfied with every item that you purchase from us. We understand that there may be times when you will need to return a product that you have purchased from us, and we aim to make this process as easy and hassle free as possible. Our returns policy has been constructed to comply with the relevant consumer rights and retailer obligations as set out under the Australian Consumer Law and New Zealand Consumer Guarantees Act.
When to return a product?
When there is a problem
We are committed to honouring consumer guarantees under the Australian Consumer Law and New Zealand Consumer Guarantees Act. This means we will assist you if goods:
are or become faulty through no fault of your own;
are not fit for a stated purpose or a purpose you made known to us;
do not match our description or sample; or
have defects that were not obvious or we did not bring to your attention.
If the fault is minor or can be repaired then we may choose to repair the goods or give you a replacement. If the fault is serious or cannot be repaired then you can choose to have a refund, get a replacement or similar item or keep the goods but get some money back in compensation.
You may be asked to demonstrate that the problem with the goods was not your fault.
This also includes non-compliance with any applicable warranties or guarantees as set out by the manufacturer (e.g. the palatability guarantee on super premium foods).
Proof of purchase is required for all returns, which can be in the form of your receipt/tax invoice, a debit/credit card statement, Member's Account transaction history, or online purchase transaction history or some other acceptable form of proof of purchase.
Change of mind
We will also, as an act of good will, accept return items if you have changed your mind. In this instance, the product must:
be returned within 28 days of purchase;
be unused, undamaged, in original packaging with all accessories and instruction manuals and in resalable condition;
be returned together with any free or bonus item or gift with purchase that was given to you together with the product at the time of purchase; and
not be a gift card or gift voucher.
The unwanted product must be returned to us either via post or in person to one of our stores. For online transactions, all ‘change of mind' transactions will be processed as a refund; you are then able to place another order in your own time for a replacement product from our online store. If you wish to exchange your change of mind item, it must be directly returned to one of our physical stores of the same brand.