STARRY EUCALYPT Mattress Cool Gel (Double Queen King Single) Queen - Aaliyah
Starry Eucalypt® Mattress
As our slogan goes, "A good night sleep, a good day journey". A good mattress offers a perfect balance of required comfort and support, keeping the natural spinal alignment and body posture in place, thus significantly enhancing the quality of sleep. We absolutely agree with that so we are here to present you with our Starry Eucalypt® luxury mattress.
With fine fabric on top of the mattress, it moves with you to maximize comfort. They will contour your body for comfortable alignment and a deeper sleep.
Having 30-year manufacturing experience in this industry, Starry Eucalypt® combines the best materials and innovative technology to create this improved euro top mattress. We've got your back. Upgrade your old mattress today to luxury enjoyment.
Features
* OEKO-TEX textile certified, free of harmful substance
* CertiPUR® certified and CertiPUR-US® certified foams
* Maximum airflow circulation design
* Adapts to all body types and sleep positions
* Relieve pressure for joints and muscle
* Better blood circulation
* No stress on spine
* Reinforced edge support, avoid rolling off
* Dust mite and mould resistant
* Anti-static and hygroscopic
* 100% natural latex layer, sink in just right
* SyncCoilTM system minimises motion transfer
Tiara Series - 36cm thick euro top mattress
* 380g/m2 Turkish organic cotton knitting fabric, gentle on skin
* 7 zoned pocket spring, sleep in perfect alignment
Athena Series - 36cm thick euro top mattress
* Double-sided design - spreading the load on each side
* 480g/m2 Turkish organic cotton knitting fabric, gentle on skin
* 7 zoned pocket spring, sleep in perfect alignment
Bethany Series - 34cm thick euro top mattress
* 480g/m2 Turkish organic cotton knitting fabric, gentle on skin
* 7 zoned pocket spring, sleep in perfect alignment
Darcy Series - 34cm thick euro top mattress
* 380g/m2 Turkish organic cotton knitting fabric, gentle on skin
* 5 zoned pocket spring, sleep in perfect alignment
Eudora Series - 34cm thick euro top mattress
* 520g/m2 bamboo charcoal knitting fabric, gentle on skin
* 5 zoned pocket spring, sleep in perfect alignment
Aaliyah Series - 34cm thick euro top mattress
* 380g/m2 innovative silver-ions knitted fabric, gentle on skin
* 9 zoned pocket spring, sleep in perfect alignment
Specifications
* In-house testing - pressing 50,000 times
* In-house testing - trundling 50,000 times
* Certified by CertiPUR® , CertiPUR-US®, OEKO-Tex, SGS
Tiara Series - 36cm thick euro top mattress
* Luxury medium firm design
* Firmness rating: 6.5 out of 10
* Mattress size: Single/ King Single/ Double/ Queen/ King
Athena Series - 36cm thick euro top mattress
* Luxury medium firm design
* Firmness rating: Top 6.5 out of 10 / Bottom 7.5 out of 10
* Mattress size: Single/ King Single/ Double/ Queen/ King
Bethany Series - 34cm thick euro top mattress
* Luxury medium firm design
* Firmness rating: 6.5 out of 10
* Mattress size: Single/ King Single/ Double/ Queen/ King
Darcy Series - 34cm thick euro top mattress
* Luxury medium firm design
* Firmness rating: 6.5 out of 10
* Mattress size: Single/ King Single/ Double/ Queen/ King
Eudora Series - 34cm thick euro top mattress
* Comfort medium firm design
* Firmness rating: 6.0 out of 10
* Mattress size: Single/ King Single/ Double/ Queen/ King
Aaliyah Series - 34cm thick euro top mattress
* Luxury medium firm design
* Firmness rating: 6.5 out of 10
* Mattress size: Single/ King Single/ Double/ Queen/ King
Package Contents
* 1x Mattress
Packaging
* Vacuum and rolled packaging in a box, the mattress will expand greatly in seconds and resume normal size within 1 day.
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Once payment is confirmed, items will be dispatched within 1 business day.
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All items are dispatched from our warehouse in Melbourne. We currently dispatch only to addresses within Australia. Delivery will take between 3 and 8 business days after dispatch, depending on your location. Remote areas will require longer delivery time.
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Once your order is shipped, you will receive a notification containing tracking details. There might be multiple tracking numbers if you purchase more than one item. Please contact us if your order is not delivered within the mentioned time frame.
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No delivery to PO Box addresses or Parcel Lockers.
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If you are unavailable at the time of delivery re-delivery fees may apply.
WARRANTY
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
In addition to your statutory rights, Aussie Union offers a 12-month warranty on all products used for private household use from the date of purchase (unless noted otherwise). Aussie Union warranty as outlined above and below does not limit or restrict your statutory rights under Australian Consumer Law.
The Aussie Union warranty does not include damage caused by normal wear and tear, accidents, misuse, lack of maintenance, neglect, natural disaster, or other external causes; to damage caused by operating the equipment in a manner outside that described in the instructions. The Aussie Union warranty is considered void if the item has been modified, altered or tampered with by a person (or persons) not authorized by Aussie Union to provide service.
Until the nature of any fault is determined, the resolution Aussie Union can offer may vary. Where necessary, the item may need to be returned to determine fault/issue. If the products are unusable upon receiving or there is a major fault, the customer may choose between a full product refund via the original payment method or a replacement product. In the case of a minor failure, the Aussie Union warranty may cover fitment of replacement parts or offer replacement parts to the customer. Other alternatives may be offered to the satisfaction of both parties.
Warranties do not apply where items are resold/rented for the purpose of profit.
Should you wish to claim a warranty on your item, please follow the process outlined in the Return section.
RETURNS
We accept returns. Please contact our customer service team immediately if:
• You changed your mind and wish to request a return. This can be done if you notify us within 30 days of receiving your item.
Please ensure the item has not been used, and it is retaining all original packaging in good conditions. And you need to take this item to your nearest post office.
• Your product was damaged during transit
• You wish to make a warranty claim for any product you have purchased
• You are not satisfied with any product that you have purchased.
Please note that you must comply with all returns instructions provided to you via your registered email address. All returns must be directed through Customer Service. Please do not return or post items before obtaining instructions from us. If you do, there is a risk that your returned item may not be identifiable and accepted. Applicable freight fees and a 10% re-stocking fee will be deducted from your refund in cases where you changed your mind about your purchase and wish to return the product, or orders cancellation while in transit.
Photos and/or videos of the item may also be requested to assist in the return process.
When a return is authorized, it is the buyer’s responsibility to ensure the product is packaged securely to prevent any damage during the return process. Failure to do so may affect the ultimate resolution to be offered.
WARRANTY DENIAL
Aussie Union may not accept the warranty claim in cases where the buyer has contributed to the failure or been misleading in their description of their issues. In these instances, where freight costs were incurred by Aussie Union to return your item for inspection, reimbursement to Aussie Union may be required prior to releasing the goods. The item is also to be returned to the buyer at the buyer’s expense.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
Shipping fees include postage and handling fees. If you have selected registered post, tracking numbers when your order is dispatched.
We work with different courier partners to provide reasonable freight costs and quality service. The type of courier used is dependent upon size and weight of each item and the delivery location.
Postage and handling fees are calculated based on the weight and size of each product. Hence discounts on freight costs are not available.
Combined postage for different products is not available as size and weight limitations generally prevent items from being dispatched in one consignment.
Some products may be dispatched in more than one carton. We currently dispatch only to addresses within Australia.
We aim to dispatch all products within one business day after your full payment is made. If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable. Additional postage fees may apply for re-delivery or re-direction requests.
If you change your mind about your purchase and wish to return the item after receiving it, please note that applicable freight fees will be deducted from your refund and a 10% re-stocking fee will apply.
Buyers must agree with the above postage and handling terms before purchase.
DELIVERY DETAILS
All items are dispatched from our warehouse in Australia.
Under normal conditions, delivery will take between 3 and 8 business days after dispatch, depending on your location. Remote areas will require longer delivery time. Shipping fees include postage and handling fees. If you have selected registered post, tracking numbers will be provided when your order is dispatched. Please use the tracking number to track the delivery status of your order.
Please allow 1 - 2 business days for the tracking number to appear on carriers’ website. Parcels carried by Aramex in most cases would skip the initial scan to speed up the delivery, you may not be able to track the item until it is scanned on the date of delivery.
We work with different courier partners to provide reasonable freight costs and quality service. The type of courier used is dependent upon size and weight of each item and the delivery location.
Postage and handling fees are calculated based on the weight and size of each product. Hence discounts on freight costs are not available.
Combined postage for different products is not available as size and weight limitations generally prevent items from being dispatched in one consignment.
Some products may be dispatched in more than one carton, especially the bulky item.
We currently dispatch only to addresses within Australia.
We aim to dispatch all products within one business day after your full payment is made. If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable. Additional postage fees may apply for re-delivery or re-direction requests.
If you change your mind about your purchase and wish to return the item after receiving it, please note that applicable freight fees will be deducted from your refund and a 10% re-stocking fee will apply.
Buyers must agree with the above postage and handling terms before purchase.