Lux & Bones Character Ball 12cm Koala
Character ball.
Note - ball is sent deflated.
All items are sent with Australia Post from our Melbourne warehouse.
Delivery varies by location, please see the expected timeframe to receive your product below:
Metro: 1-5 business days
Regional: 1-10 business days
We really want you to be delighted with your purchase.
If for any reason at all you are not, please contact us to discuss and we will figure out how to make things right.
We offer;
No quibbles exchanges.
If you order the wrong size just post the item back to us at the address below with a note requesting a new size be sent to you. We will cover the postage back to you.
No quibbles refunds.
If there is a fault we will refund you or replace your item using express post at no extra cost to you.
Change of Mind Returns.
We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.
We may, at our sole discretion, allow a return or exchange product on a case-by-case basis, provided that the item in question is:
1. returned within 30 days off order;
2. not used or worn (with original tags and/or packaging);
3. in a resalable condition; and not damaged in any way.
We may provide you with a product exchange only when we receive the returned product. You are responsible for payment of return postage on your order. Change of mind returns are not accepted for food items.
Address Changes
If you enter the incorrect name or shipping details and the item is returned to us via Australia Post, you will be subject to a RTS (return to sender) fee if we are unable to change the details before dispatch, and well as a reshipping fee (dependent on the items weight). We are not responsible for these changes if there is a mistake entered by the buyer.