Frequently asked questions
What delivery windows are available?
Delivery windows vary by location, select ‘delivery’ within the shopping cart on the left and enter your address to see the windows available in your area.
How do I know when my order will arrive?
We will also send you an SMS reminder with a link to track your order on your mobile. Alternatively, simply log into 'My Account,' go to 'My Orders' and select the order you wish to track.
What if I'm not ready to receive my delivery?
When placing your order, you have the option at checkout to choose to leave your delivery unattended, as well as provide delivery instructions to your driver. Please note that any chilled or frozen items are left in standard (non insulated) shopping bags and may spoil if left unattended for long periods of time. If you have not selected this option, and you are no longer able to be at home to receive your delivery after placing your order, please call us on 1800 000 610, where you can provide us with authority to leave, or in some (select) cases, we can adjust your delivery time. If you haven't chosen to leave your order unattended and you aren't home home to receive your delivery, we'll try and contact you on the phone number provided for authority to leave. If however, we can’t contact you, your order will returned to store, and re-delivery charges as well as the cost of perishables may apply. Please note for your first order, and any orders containing alcohol, tobacco and/or any other restricted items (eg. knives), you must be home and may require proof that you’re over 18 years of age to legally accept the order.
How do I change my order?
To change your order, log into 'My Account,' go to 'My Orders' and select the order you wish to change. In your order confirmation email & "My Account", you can see the latest time that you can change your order.
What is the minimum spend for a delivery?
The minimum purchase amount for each Delivery grocery order is $50.00 excluding the Delivery Fee.
How do I place a Bulk Order?
Orders that total over 250kg will be subject to a bulk delivery fee, as they require special handling and transport allocation. For any bulk orders please contact our customer service team on 1800 000 610 at least 6 - 7 days prior to placement of your order. Bulk or Multiple orders delivered within a 7 day period may attract additional delivery fees.
What if I'm located in a remote delivery area?
We work with a number of couriers around the country to help get fresh groceries to our customers no matter where they live. Sometimes this means your order will involve additional courier charges. For more information on remote deliveries, please call 1800 000 610.
What does it mean when a delivery window says "we'll be nearby?"
We will highlight delivery time slots with “we’ll be nearby” during popular delivery times in your area. Selecting this window means you will get your groceries at the same time as other shoppers who live nearby.