Effortless shopping starts with Olive

The new Olive Shopping Agent can be accessed via the Woolworths app for Apple iOS and Android users in Pick up or Delivery mode. Look out for the new Olive next to the search bar on the app home page. Olive is not available on web or on the app for in-store mode.

Can't find the new Olive in the app? Make sure to update your app to the latest version to start chatting.

You can interact with Olive by typing in natural language, uploading images of lists, meals and ingredients or selecting follow up prompts.

Right now the shopping assistant is separate to the support assistant. Use the toggle at the top of the screen to access support Olive, or access her via ‘Message Us’ in the More section of the app. Olive on the web remains unchanged.

Your interactions with Olive are used exclusively to improve the Woolworths experience and are not used to train public AI models. Olive will collect personal information and any sensitive information you share during your conversations, such as dietary preferences, allergies and health conditions, to personalise responses within a chat session.

Olive is still learning and her ability to access your full order history is coming soon. In the meantime, Olive will only remember information you provide her for a specific session. The more information you provide Olive in your question, the better the response will be.

Olive is designed to assist with meal inspiration and basket building, and can suggest and add items to your cart. You remain in control, and the final checkout must be completed by you.

Olive is unable to browse or recommend tobacco, alcohol, therapeutic goods or Everyday Market products.

Every session helps Olive learn, and allows us to understand what we need to improve. To provide feedback: Tap the three dots on the top task bar and then select  "Provide Feedback" (+ plus sign).