Frequently asked questions

When will Scan&Go Trolleys be coming to my local store?

Scan&Go Trolleys are rolling out to more stores very soon. Stay tuned for updates on when Scan&Go Trolleys will be available at a Woolworths near you!

How do I start the shop? Do I need to be an Everyday Rewards member?

1. Use your Everyday Rewards Card to unlock a device from the device wall near the store entrance. Note: for security purposes, Scan&Go trolleys can't be used with a temporary Everyday Rewards Card.
2. Remove the unlocked device from the device wall.
3. Pop the device on your trolley and you're ready to Scan&Go.

Not an Everyday Rewards member? Join now.

Will I get all my Everyday Rewards points and boosters if I use a Scan&Go Trolley?

Yes! You'll collect points and any boosters at the self-serve checkout. You won’t need to re-scan your card at the self-serve checkout, as you already did it at the beginning of your Scan&Go Trolley shop.

How do I scan fruit & veg?

Weigh them using the smart scales in the fruit & veg section. Then simply scan the smart scale’s on-screen barcode with the device’s built-in retractable scanner.

Fruit and veg sold by quantity (like avocados): Use the smart scales to add the quantity, and then scan the barcode. Or simply scan the barcode on the item/shelf ticket.

Pre-packaged items: Scan the barcode on the package/shelf ticket with the Scan&Go Trolley scanner.

What do I do if a scanned item is not appearing in my cart?

If an item isn’t scanning, you can manually enter a barcode using the button on the bottom-left of the screen.

Some items require help from a team member. They will display a warning after being scanned, but may not appear in the list of items in your cart. Hang onto this item, and you’ll be sent to self-serve checkout to finish your shop where a team member will help.

Is there anything I cannot buy using a Scan&Go Trolley?

Some items require a quick verification from a team member at self-serve checkout. You'll be notified during scanning, and once you finish your shop you'll be directed to the self-serve checkout where a friendly team member will assist you.

Some of these items include:

• Gift cards
• Sodastream - You can have your discount applied for returning an empty cylinder
• Age-restricted items like knives, alcohol, matches and lighters
• Quantity-restricted items like pain killers

Note: Tobacco products must be purchased separately at the service desk.

How do I remove an item?

Simply press the bin icon or decrease the quantity to zero using the quantity selector. Make sure you pop the physical item back on the shelf.

When will other functionality be added (like Lists and search)?

Our team is actively working on developing new features, and we can't wait to share them with you as soon as they're ready.

In the meantime, we appreciate your patience and feedback, as it helps us prioritise features that will be most valuable.

How can I pay for my Scan&Go Trolley shop?

There are two ways to pay for your groceries:

1. Pay on device: For quick and convenient contactless card payments. (Available only in selected stores)
2. Pay at self-serve checkout: For cash, gift cards or split payments (including Tomra vouchers) or if the team needs to do a quick check.

 

1. Pay on device
   • Head to the front of the store near the checkout area.
   • Select 'Checkout' on your device.
   • Follow the prompts.
   • Tap your payment card on the bottom of the device.

Once finished, place the device in the return trolley located in the self-serve checkout area.

2. Pay at self-serve checkout

•  
  • Select "Checkout' on your device.
    • If required you'll automatically be directed to the self-serve checkout.
    • If optional you'll be asked how you want to pay. Select 'Pay another way'.
  • At self-serve checkout, tap 'Complete Scan&Go shop'.
  • Scan the on-screen barcode with the retractable scanner to transfer your shop.
  • Follow the usual steps to complete your purchase.

Once finished, place the device in the return trolley located in the self-serve checkout area.

Do I need to line up when finishing at self-serve checkout?

Depending on the store you are in, there may be a dedicated queue for customers using a Scan&Go Trolley. Many of our stores have enough self-serve checkouts that there are rarely long queues. Our team monitors self-serve checkout queues and will prioritise Scan&Go Trolley customers when possible.

What payment methods are available on device?

We accept whole payments (Not split payments) made using contactless Visa, Mastercard, American Express of Eftpos cards. You can pay using your contactless debit or credit card, or using accepted cards in your digital wallet like Apply Pay, Google Pay or Samsung Pay.

Can I pay using Apple Pay, Google Pay or Samsung Pay?

Yes, provided the card is Visa, Mastercard, Eftpos or American Express you can pay via Apple Pay, Google Pay or Samsung Pay.

Can I split a payment, pay with giftcard or pay with cash on device?

No. We currently do not accept payment via gift card, cash or have the ability to split payments on device. However, you can pay using all of these payment options at self-serve checkout.

What is a scan check?

Just a quick double check!

Occasionally, a team member may re-scan up to 5 of your items, which usually takes less than a minute.

Scan checks are a routine part of the Scan&Go service. These checks help:

Double-check accuracy: We want to make sure you're always charged correctly for your items.

Create a safe shopping environment: We're committed to preventing theft for everyone. These checks help us maintain a secure shopping experience for all our customers.

After the scan check, you can purchase any mis-scanned items.

Are there cameras in Scan&Go Trolley?

Yes, there are cameras on the device that are in use. The cameras face down into the basket of the trolley and are used to monitor items being placed into and removed from the trolley. This helps to improve scanning accuracy. Once a Scan&Go transaction is complete, all footage is permanently deleted from the device.

How do I cancel my Scan&Go Trolley shop?

To cancel your shop simply press the 'More' button and select 'Cancel shop.' Then let a team member know so they can return the device for you.

How can I get help, report an issue or help improve the experience?

Still getting the hang of a Scan&Go Trolley? No worries — our friendly team members are happy to help you in store.

From time to time, we'll email you a survey to complete about your Scan&Go Trolley experience.

If you want to leave feedback after you exit the store, contact customer service via chat on the website or call us on 1300 767 969.