How do I scan fruit & veg?

When it comes to loose fruit & veg like bananas, our smart scales know what you're weighing, all you need to do is simply place produce on the scale and scan the barcode that appears on-screen.

For fruit & veg like avocados, you can use the smart scales to add the quantity, and then scan the barcode. For packaged fruit and veg that has a barcode, simply scan using your phone.

Is there anything I can't buy with Scan&Go?

Yes. You'll need to purchase the following items via the service desk:

• Gift cards 
• SIM cards 
• Tobacco products 

Some products like knives, alcohol, matches and lighters are age-restricted and need authorisation. If this is the case, you can still scan them and a team member will be alerted to help you pay for these items at the Scan&Go checkout.

Some products have quantity restrictions including baby formula and analgesics. The app will alert you of any restrictions as you shop.

Will my parking be validated with Scan&Go?

We'll generate a parking voucher within a minute or so for every Scan&Go shop when you reach the minimum spend (please check with your store for minimum spend required).

You can find your parking voucher on your in-app receipt. Plus, we'll send you a notification once it's ready (if you have notifications activated, that is). You can turn on push notifications via 'More' > 'Allow Push Notifications' in the app.

How do I pause or scan my Scan&Go shop?

To cancel, press the menu icon on the top left in the Woolworths app then Cancel shop. Don't forget to return any bagged items.

To pause your Scan&Go shop:

IOS: Tap X on the top right of the Scan&Go screen

Android: Swipe right on the Scan&Go screen

Note: If you pause your shop, we can only save your cart for 15 minutes.

What is a scan check?

From time to time, a team member may check up to 5 of your items to make sure you're charged correctly. This should only take a minute. Any items that weren't scanned can easily be purchased and any items you no longer want can be removed at checkout.

When will other payment options be available?

At this time, the only way to pay is by using your card with the PIN pad at our dedicated Scan&Go checkout.

How can I help, report a problem or help improve the experience?

Still getting the hang of Scan&Go? No worries — our friendly team members are happy to help you in store.

Email us at appfeedback@woolworths.com.au or contact customer service on 1300 767 969.