Pricing and payment for online orders

If you pay for your online orders with select credit or debit card, upon placing your online order you will be provided with an estimate charge and an authorisation (or ‘pending’ charge) will be placed on your card for that amount.

The final payment for your order will only be taken after your order has been picked (generally the day of Delivery or Pick up) based on the items available. If your order has an out of stock item/s that isn’t substituted, or you have a weight range item/s not supplied to the maximum estimated weight, the amount charged will be reduced from the initial authorisation amount. Should all items be supplied in full, the estimated total will not change, and the pending charge will be finalised at the same amount.

Currently, this will not apply to orders placed using payment methods other than a credit or debit card, orders placed on the Woolworths App, or orders that are placed more than 7 days in advance. Please note that some credit or debit cards are also excluded due to bank processes. You can see if checkout, the order confirmation page and email if your order has been processed with an estimated total or not.

Keep an eye out for any email notifications regarding out of stock or variable weight items which will outline any adjustments to your final order total. You can also check your tax invoice for more details on your payment and final order total.

If you add more items to your order after its been placed (using a credit/debit card), we’ll simply take an additional authorisation (or “pending” charge) for the value of the extra items added. This will show as a second authorisation (or “pending” charge) on your account, but when your order is picked and payment finalised, it will show as one total amount charged. Please note that if you also change your Delivery/Pick up date to be later than 7 days after the original order date, payment for your order will be finalised and taken at the time that you change your order. If your order then has any out of stock item/s that aren’t substituted, or any weight range item/s not supplied to the maximum estimated weight, we will refund you the difference.

If you remove an item from your order after its been placed (using a credit/debit card), the initial authorisation amount (or “pending” charge) will remain. Once your order is picked, we will reduce the order value taking into account the removed items, along with any other out of stock, or weight ranged items that may reduce your final order total. Please note that if you also change your Delivery/Pick up date to be later than 7 days after the original order date, payment for your order will be finalised and taken at the time that you change your order. If your order then has any out of stock item/s that aren’t substituted, or any weight range item/s not supplied to the maximum estimated weight, we will refund you the difference.

If you change your Delivery/Pick up date to be later than 7 days after the date of your original order being placed, payment for your order will be taken when you change the date. If your order then has any out of stock item/s that aren’t substituted, or any weight range item/s not supplied to the maximum estimated weight, we will refund you the difference.