Woolworths App - Frequently Asked Questions




WOOLWORTHS APP FAQ’S 

My Fuel Prices

Why is the Fuel Prices section asking me to download a new App?

In order to give you a better experience with great new features, we have released a companion Woolworths Fuel App. This new App lets you check and compare fuel prices at multiple Caltex Woolworths outlets in an instant; see your discounted price based on your available fuel discount vouchers; find and save multiple locations; access exclusive in-store offers on your phone; keep track of your Everyday Rewards fuel discount vouchers and much more. Give it a go, you won't regret it!

How do I set my preferred fuel outlet?

When first accessing the My Fuel Prices section of the App, you will be prompted to select the location of your preferred Caltex Woolworths fuel outlet. You can change your preferred Caltex Woolworths fuel outlet at any time by tapping the name of the fuel outlet at the top of the My Fuel Prices screen. Please note that fuel pricing information at 131 Caltex Woolworths fuel outlets is not available as these outlets are owned and operated by Caltex Australia. You will be notified if you try to select one of these outlets as your preferred fuel outlet.

How often can I check fuel prices?

To check the latest fuel prices tap the ‘Update Price’ button at the bottom of the ‘My Fuel Prices’ screen. You can get updated Fuel Prices a maximum of 30 times per calendar week (Monday to Sunday).  A timestamp will display the date and time that Fuel Prices were last updated. If you change your preferred Caltex Woolworths fuel outlet, the change will be counted towards your 10 price updates per week.

How do I check the price of different fuel grades?

You can swipe horizontally anywhere on the My Fuel Prices screen to change the fuel grade that you have selected (for example, alternate between E10 Unleaded, Unleaded, Diesel etc.).  Changing the Fuel Grade will update the fuel prices displayed, but will not count towards your 10 price updates per calendar week.

What does ‘Your discounted price’ mean?

The Discounted Price per litre will vary based on your available Everyday Rewards fuel vouchers.  If you have a fuel voucher available, the value of the discount will be subtracted from the standard fuel price and the new value will be displayed as the Discounted Price per litre. The highest value fuel voucher that you have accrued will always be the next voucher used.  If you do not have any fuel vouchers available, the Discounted Price will be  equal to the price in cents per litre. If you have chosen to swap your fuel savings for Qantas Frequent Flyer points when you fill up, your fuel vouchers will be redeemed according to your preference at that time

What does ‘Average local retail price’ mean?

The Average Local Retail Price is the average price of the selected fuel grade in the local area around your preferred fuel outlet. This is based on the average pump price at fuel retailers within a 3km radius of your preferred Caltex Woolworths fuel outlet. Not all retailers within a 3km radius of your preferred site may have fuel prices available, and therefore the Average Local Retail Price may not be available.

How do I get an Everyday Rewards card?

Everyday Rewards cards are available at participating Woolworths or Safeway supermarkets and BWS (excluding Tasmania), or BIG W stores. 

What are the benefits on becoming an Everyday Rewards card holder?

Millions of Woolworths Everyday Rewards members are getting more from their everyday shopping. Become a member and you could earn Qantas Frequent Flyer points, store your fuel savings vouchers and enjoy exclusive offers. The Everyday Rewards program operates in Woolworths supermarkets and BWS stores (excluding Tasmania), or BIG W stores.

View our Terms and Conditions regarding Standard Woolworths Fuel Offer

General

How do I download the App?

The iPhone version of the App can be downloaded from the Apple App Store. The Android version of the app can be downloaded from Google Play.

How much does the App cost?

The Woolworths App is free to download. There may be some charges related to the download of data. Please check with your service provider.

How do I contact Woolworths to make suggestions or comments about the App?

We look forward to hearing your thoughts about how we can improve the App. You’ll find a feedback form under the MORE section within the App.

Why does it take so long for some to pages to load?

If you experience any slowness with the App it may relate to your network. Please contact your service provider.

How often will the app update?

We’re looking into different features for the App so watch out for future updates.

How is my information stored? Who has access to it?

Any information you create is stored on the phone and can only be accessed by yourself.

Will this generate marketing mail/email? If so can I opt out?

The App will not generate any marketing mail or emails.

Does the app have a help feature?

The App has FAQs under the More section and a Feedback section where you can email questions or comments about the app.

Is there any way I can share and recommend different products with other people?

You can share the App itself via email, Facebook and Twitter. You can also share Recipes via email and Facebook and share your shopping lists via email.

Is there an Android version of the app?

Yes, visit the Google Play store to download.

Will Woolworths provide wi-fi access in stores so I don’t have to use my own data for the app?

We’re looking into providing in-store wi-fi so watch out for future updates.

Will the App save my shopping lists and preferred store when I download a new version?

Yes, the App will save your shopping lists and preferred store if you install the new version without deleting the current version from your phone.

How does the Search feature work on the Android App?

The search feature allows you to search within different areas of the app. By default, it will search products available at Woolworths. If you’re in the Recipes feature or the Store Locator, it will search on recipes and store locations respectively.

The More + Store Locator buttons are missing from the home screen.

In our latest App update we have made some changes to how the navigation works. Now in the top left hand side of the screen we have added a Navigational button. Simply tapping on this will then display the full list of navigational items and is now where you will find More + Store Locator.

 

iPad App with Fresh Magazine

Which generation of iPad is the Woolworths iPad App compatible with?

The Woolworths App for iPad is compatible with all existing iPad generations.

What is included in the iPad App?

The iPad application contains everything that the smartphone application contains and more! This application includes an interactive version of Woolworths Fresh Magazine where you can view recipes step by step in cook mode, view instructional videos, add recipes to your list of favourites and add recipe ingredients to your shopping lists to buy online.

What’s the difference between the Woolworths iPad App & the Woolworths Smartphone App?

All the features of the Woolworths Smartphone App are available in the Woolworths iPad App, plus the iPad App features Fresh Magazine. Please note if you have a 1st generation iPad without a camera, you will not be able to use the barcode scanner tool because this device does not have a camera.

Can I download new issues of Fresh Magazine through my smartphone?

At this stage the Fresh Magazine feature is only optimised for the iPad due to the nature of the smaller-sized smartphone screen.

How long will the App take to download?

Many factors can impact the speed at which your magazine will download. Your carrier, the size of the magazine and your location can cause all sorts of things to happen. We recommend that you try and download the magazine over Wi-Fi instead of 3G, as it provides a more stable connection.

Can I access previous issues of Fresh Magazine via the App?

This function is not available at this stage.  Through the iPad App you can only access the most current issue of Fresh Magazine.  Remember to add all the recipes you love to your favourites before the next issue is available so you can access them anytime.

How often is a new issue of Fresh Magazine released in the App?

A new issue is released every month and coincides with the on-sale date of our printed magazine. You will receive an alert informing you that a new release is available. You will be prompted to download this when you next open the application.

Can I share the digital issue of Fresh Magazine with friends?

While you can’t share the full magazine with friends, you can share the Woolworths App instead.

What is cook mode and how do I use it?

Cook mode allows you to easily view your recipe while your preparing a meal. The text will display very large, showing you one step at a time, and you simply need to ‘swipe’ to get to the next step. When you’re viewing a recipe, simply tap the ‘cook mode’ button for easy to follow step-by-step instructions on the screen.

Why are the recipe and product images slightly blurry?

At this stage our recipe and product images are optimised to a Smartphone screen resolution. We’re working on updating these so they’re clear & crisp for iPad displays.

How do I add items from the Fresh Magazine Calendar page to my iPad calendar?

Just tap an event in the App and a calendar invite will automatically appear in your iPad calendar.

How do I add featured products to my shopping list?

On pages that have featured products, just tap the “Add to Shopping List” button to add that item to a shopping list of your choice.

How do I add recipe ingredients to my shopping list?

On any recipe page, just tap the “Add to Shopping List” button to add all ingredients to a shopping list of your choice.

How do I add recipes to my list of favourites?

On pages that feature recipes, just tap the “Add to Favourites” button to add the recipe to your favourites list.

Will watching videos in the Fresh Magazine feature impact my downloads?

Yes. There aren’t any videos stored within the application. All content is streamed from the internet so you always

have the most up to date version. All live content will impact your download quota.

How can I get help on how to use the Fresh Magazine feature in the iPad App?

When you open Fresh Magazine in the App for the first time, a user guide will appear on the screen with a guide to using the magazine feature. Once you’ve viewed this guide, you can choose not to see it again or to be prompted again later.

 

Buy Online


How do I purchase products using the App?

Simply tap the Shop Online button from the home screen and choose your delivery option – home delivery or click + collect. You will then be prompted to enter your email address + delivery postcode OR you can login with your existing Woolworths Online account. Once you have entered this information you will be redirected to the Product Finder where you can browse products and add them directly to your cart.

Alternatively, when you are viewing items in your Shopping List and you want to purchase these straight away you can click on the Add to Trolley button and these will be transferred to your cart.

Please note that you will need a current Woolworths Online account to be able to complete the online purchase. You can register for one on the trolley link or by going to www.woolworthsonline.com.au

I created my shopping list using the App, but some products are missing when I use the Shop Online option?

Your App’s shopping list may have products that can’t be added to your online trolley. This can happen with products not available for delivery to your area, or with generic ingredients added from recipes. If a product isn’t available, the online shopping service will prompt you to search or browse the online aisles and select other products you might like.

How do I order less than 1kg for products purchased by weight?

You can enter the amount you require in the quantity box to the right of the product in your trolley list. For example, to add 300g to your trolley, simply enter 0kg and 300g, and tap the “Add” button. You can also tap on the product image to see further information regarding approximate quantity of a product per kilo. To reduce the trolley quantity of a product, tap on the grey Trolley icon in the top right-hand corner, select the Edit button and adjust the quantity or weight. Just remember to tap the Update button once you’re done.

How do I know that the fresh foods I order are really fresh?

The fresh foods we supply you are selected directly off the shelves in our supermarkets. Your Personal Shopper will select only the highest quality fresh foods available.

Fresh or Free Guarantee

We are so confident in the freshness of your delivery; we will refund any food items you are not totally satisfied with. For more information on this policy, view our Fresh Or Free information page.

When can I place my order?

You can place your order at any time. However, the website is unavailable for a short period at approximately 3.00am whilst website maintenance is occurring.

How far in advance can I order?

Up to one week in advance

What does “Allow Substitutions” mean?

If you “Allow Substitutions”, your Personal Shopper will select a similar item for you if the original item you have selected is unavailable. If you do not “Allow Substitutions” and we cannot supply the product requested, you will not receive another product in its place.

If I “Allow Substitutions” what price will I be charged for items that have been substituted?

If a product you requested is not available, we will try to substitute with a similar product of equal or higher value, but only charge you at the price of the originally requested product. Only as a last resort, will we substitute with a lower value product. In this case, we will charge you for the lower value product.

I think that I have accidently sent my order twice, how can I check that I haven’t?

You will need to login to your online shopping account via the desktop website and click on MY FAVOURITES to view your MY PAST ORDERS. Orders are listed by the date you submitted the order. If there is more than one order detailed click on the order and cancel if required.

At this stage you are not able to check your previous orders through the App.

Who picks my order?

A dedicated Personal Shopper handpicks your order. Personal Shoppers are professional shopper

that have been trained to select products as if they were shopping for themselves or their own

families.

How is my order confirmed?

You will receive an Order Confirmation email containing:

• Order delivery details

• Delivery date & time

• Delivery instructions (if required)

• Customer service information

• Items ordered substitutes, unit price, quantity and total price.

• Payment Details

How can I view my previous orders?

You will need to login to your online shopping account via the website and click on MY FAVOURITES to view your MY PAST ORDERS. Orders are listed by the date you submitted the order. If there is more than one order detailed click on the order and cancel if required.

At this stage you are not able to check your previous orders through the App.

Is the shopping trolley/checkout secure so I know I can pay safely?

Yes, the App is fully secure and all payments made through the App use the same secure gateway as our online retail sites, ensuring a safe and secure transaction.

How do I pay for my order?

Payment can be made by:

• Credit or Debit Card. We accept MasterCard, VISA, AMEX & Diners

• Wish gift card

Do I receive a tax invoice?

Yes, you will receive one with the delivery of your goods.

 

DELIVERY

Do I need to be at home to receive a delivery?

We strongly recommend that you are home to receive your order. Our delivery times have been created to enable you to be home to receive your order. If you are not home, your order may be left in the safe place if you have given us instructions where to leave the order in delivery instructions, at which point it becomes your responsibility. If you have not left instructions to leave the order, we will try to contact you on phone numbers supplied by you. If we can’t contact you, your order may be return to our store and re-delivery charges and the cost of any perishables items (eg. fresh fruits & vegetables) will also be charged... For your first order and those containing alcohol and or tobacco, you must be home and may require proof that you are over 18 and thus eligible to accept the order.

Am I able to receive my order at a specific time within the delivery period I have selected?

Unfortunately not, as the delivery drivers have many deliveries to complete and must do so within a certain time, they need to plan an efficient delivery route to ensure you get your groceries within your selected delivery slot.

If I order a product that is out of stock, will it be delivered with my next order?

No. All out of stock items will be refunded back to credit or debit card used for your initial payment. Refund may take 3-5 working days.

I have missed my delivery

Our customer service team will attempt to contact you on the phone numbers supplied by you in the event that the driver has arrived at your premises and you are not present. If the driver can find a safe place to leave the order they may do so. Otherwise, the order will be returned to the store, a redelivery fee of $25 will be charged and the cost of any perishables (eg. fresh fruits & vegetables) will also be charged.

Please note: Orders containing tobacco or liquor items can not be left unattended and will be returned back to the store. Please refer to the Terms and Conditions.

What are the delivery times and when must I place my order?

This depends upon where you live and can be viewed on the online shopping website by clicking on DELIVERY and SCHEDULE/RESERVE. All delivery windows are 3 hours long.

 

Cut off time for orders are as follows:

Monday – Saturday:

AM Deliveries 6pm the night before.

PM Deliveries 11pm the night before.

Sunday:

Saturday 3pm

 

The following areas and surrounding areas have the below cut off times –

Monday to Saturday:

6pm the night before

Sunday:

Saturday 3pm

NSW: Taree, Forster, Tweed & Surrounds

VIC: Shepparton & Surronds

QLD: Magnetic Island, Macleay Island, North Stradbroke Island, Russell Island, Lamb Island, Karragarra Island, Cannonvale

Bush Orders - The cut off times for Bush Orders vary by delivery postcode and courier, please call customer service on 1800 000 610 and ask to speak to a Bush Order Coordinator for more information.

Lord Howe Island Customers Please Note:

Delivery windows will only appear on the Woolworths online website 1 week prior to the delivery date to Lord Howe Island with delivery windows subject to change based on the sailing schedule as advised by Lord Howe Island Sea freight.

*Woolworths online only deliver to the secondary freight forwarder at Port Macquarie, all costs incurred for secondary freight are at the customers expense.

All Woolworths online Customers Please note:

Woolworths online reserve the right to change the cut off time or close windows earlier without warning.

Reserving a window does not guarantee your order will go into your desired delivery window. Checkout is required to be successfully completed in order to confirm your orders delivery date and time. The site will warn you if you have selected a delivery window which will be closing soon. A 5 minutes remaining warning will also notify you that the order must be successfully completed within that time to make the selected window.

The delivery window is the period in which the delivery can occur and your order can be delivered to your nominated address anytime during that period. If the delivery is significantly delayed Woolworths customer service team will attempt to contact you using contact information available to them supplied by you on your account. Woolworths is not responsible for orders not delivered within the specified delivery windows.

 

How long can I reserve a delivery window for?

You can reserve a delivery window for 2 hours after this time you will need to choose a new delivery window when placing order. A delivery window is only confirmed by processing your order through checkout.

Is there a maximum amount of items & a minimum value of an order?

Yes, there is a minimum amount of $30 for an order (not including delivery fee). There is no maximum amount of items to an order however there is a maximum quantity per product of 36.

If you order large quantities of an item, more than 8 please call our customer service team on 1800 000 610 to find out when we can order the stock in for you.

How far in advance can I place an order?

You can place an order 7 days in advance.

Does Woolworths deliver to my area?

When you first click on Shop Online in the App you will be asked to enter your postcode or suburb. You will be notified if this area is not part of our delivery region.

 

RETURNS & ENQUIRIES

What happens if a product I ordered is not quite what I wanted?

Take the product along with your invoice to your nearest Woolworths store. They will exchange or refund the item for you

What happens if a product that is delivered is damaged?

If any product reaches you in a damaged/spoilt condition, call our customer team and we will arrange for a refund or replacement to be sent out to you.

What should I do if any products are missing from my order?

First check that the invoice you received with your order shows if the item has been marked as supplied or not. If the items are shown as supplied please contact our customer service team on 1800 000 610

What if I have a question about my order or billing issue?

First check that the invoice you received with your order shows if the item has been marked as supplied or not. If the items are shown as supplied please contact our customer service team on 1800 000 610.

Can I amend my order once I have checked out?

Yes, you can edit your own order up to 30 minutes before the cut off for order placement closes; however this will need to be amended on the online shopping website.

Orders for next day AM delivery close at 6pm the night before & PM delivery windows close 11pm the night before.

On the online shopping website, login to your account and simply click MY FAVOURITES and then MY PAST ORDERS click on the order number you wish to change, then click AMEND ORDER. The items from your order will be placed in to your trolley and your reserved delivery window will be released.

You are then able to add or remove products from your trolley and proceed through checkout again. Our system will remember your original payment only charge you for any additions or automatically refund you if your total is now less than your original order.

Can I change my delivery window after check out?

Yes, you can edit your own order up to 30 minutes before the cut off for order placement closes, however this will need to be amended on the online shopping website.

Orders for next day AM delivery close at 6pm the night before & PM delivery windows close 11pm the night before.

On the online shopping website, login to your account and simply click MY FAVOURITES and then MY PAST ORDERS click on the order number you wish to change, then click AMEND ORDER. The items from your order will be placed in to your trolley and your reserved delivery window will be released.

You are then able to add or remove products from your trolley and proceed through checkout again. Our system will remember your original payment only charge you for any additions or automatically refund you if your total is now less than your original order.

Can I cancel my order?

Yes, you can cancel your own order up to 30 minutes before the delivery window closes. Order for next day AM delivery close at 6pm the night before & PM delivery windows close 11pm the night before.

You must login to the online shopping website to cancel your order. Visit the online shopping website and login to your account, then simply click MY FAVOURITES and then MY PAST ORDERS click the order you wish to cancel, then click CANCEL ORDER.

If you click OK to cancel your order will be cancelled and a refund automatically created for the amount charged to your credit or debit card.

Refunds take between 3 & 5 business days to show back on your account.

Please note: that a cancellation fee may apply if you cancel your order after the cut off time and, if the cancellation is made on the day of delivery, we may charge you for the perishables products that were ordered. Call 1800 000 610

Please refer to the Terms & Conditions on the online shopping website.

 

CLICK & COLLECT

Are there any fees when ordering a Woolworths Click & Collect order?

There are no additional fees for ordering a click & collect order, the price shown in the App is the price you will be charged.

What is the minimum amount I need to spend?

The minimum order value is $30 for a click & collect order.

 

What are the cut off times for placing an order?

The cut off time is 9am for same day PM collections, and 11pm for the following day AM collection.

When will my order be ready for me to collect?

Your click & collect order will be ready waiting for you at your selected collection point within the pickup window you have selected.

How do I pay for my order?

All orders must be paid for online when you place your order. You can pay with all major credit or Visa/MasterCard debit cards or using a Woolworths Gift Card.

Do I still get Everyday Rewards and petrol discounts?

Yes, if you enter your Woolworths Everyday Rewards Card number you will earn fuel discounts and if you are registered for Qantas Frequent Flyer points you will earn these also.

Can I change my order once it has been placed?

You can amend your order at any time up to 30 minutes prior to the cut off time; however this needs to be done on the online shopping website. Simply visit the online shopping website, login to your account, click "Past Orders" and select "Amend".

Can I change the time of my collection once my order has been placed?

Yes, you can change the collection time of your order at any time up to 30 minutes prior to the cut off time; however this needs to be changed through the online shopping website.  Simply visit the online shopping website, login to your account and click "Past Orders", and then select "Change Time". The day and time selector will be shown for you to select a new pick up time.

What happens if I am running late to collect my order?

Please contact our customer service team on 1800 000 610 and they will be able to assist you further by scheduling an alternative pick up time or informing the store of your estimated collection time.

Can I collect a Woolworths Click & Collect order from any Woolworths supermarket?

Unfortunately at this time we only offer click & collect from the collection point listed on the Woolworths Online website. Keep checking the website for updated for new convenient collection points.

Can I add items to my App shopping list through the online shopping site?

Yes, you can now add items from your saved lists on the online shopping website to your shopping lists saved in the App. Your saved shopping lists in your online shopping account will automatically sync with your shopping lists saved in the App each time you login to your account.

The following error message has appeared on my screen: “Sorry an error has occurred. If you continue to receive these errors please contact our Customer Service Team on 1800 000 610 or email us." How can I fix this?

This error message can appear if your browser is accessing some saved data that is no longer valid. To fix this issue try clearing your browser cache and cookies. If the problem persists please contact our Customer Service Team on 1800 000 610 or shoponline@woolworths.com.au.

Where can I find more information about the Woolworths online shopping service?

View more information regarding Woolworths online shopping.

 

Store Finder

How do I change my preferred store?

iPhone: When you are on any of the top level screens of the App including the home screen, you will see a new button in the top left of your screen – this is the navigational button. Simply tap on this and it will reveal all navigation items. Scroll down to Store Locator and tap to select this option. Enter your postcode detail in and tap on ‘search’. Make your selection from the results and then tap on the ‘My store’ check box in the top right of the screen. Once you click on the confirmation this will then save your preferred store details.

Android: When you are on any of the top level screens of the App including the home screen, you will see a new button in the top left of your screen – this is the navigational button. Simply tap on this and it will reveal all navigation items. Scroll down to Store Locator and tap to select this option. Enter your postcode detail in and tap on ‘search’. When the results appear hold down on the pin until the menu appears and select it as your new preferred store

The App will automatically update your shopping lists to organise them in aisle order for your new preferred store.

 

Can I get store contact details (phone #) via the app?

Yes, store details including the address, telephone number, opening hours and information about store facilities can be found in the Store Finder section

Can the store locator find stores nearest to my current position via GPS?

iPhone: Yes. When you tap the GPS button in the top right corner of the Store Finder screen, the app will show stores close to your current location.

Android: If allowed by your handset, when you open store locator it will show the stores nearest to you.

Are stores shown as being able to make platters etc to order?

The current version of the App doesn’t have this functionality. But that’s something we’re looking into so watch out for future updates.

Does this app let you see if a store has an in-store bakery or Liquor etc…?

The Store Finder section of the App displays facilities information for each store including ATM, Liquor, Seafood and other facilities.

 

My Specials

How do I get an Everyday Rewards card?

Everyday Rewards cards are available at participating Woolworths or Safeway supermarkets and BWS (excluding Tasmania), or BIG W stores.

What are the benefits on becoming an Everyday Rewards card holder?

Millions of Woolworths Everyday Rewards members are getting more from their everyday shopping. Become a member and you could earn Qantas Frequent Flyer points, store your fuel savings vouchers and enjoy exclusive offers. The Everyday Rewards program operates in Woolworths supermarkets and BWS stores (excluding Tasmania), or BIG W stores.

Why do I have to activate my Everyday Rewards offer?

By activating an offer you are telling us that you would like to take up the offer. Once you have activated the offer will load the offer onto your card ready for you to redeem.

What is the number that appears next to My Specials on the home screen of the App for iPhone?

If you’re an Everyday Rewards member using the App for iPhone, you can opt-in to receive notifications for any targeted Everyday Rewards offers for which you are eligible. These notifications use the standard Apple notifications feature and will appear as a number next to My Specials on your home screen.

How do I turn off My Specials notifications?

You can opt in and out of notifications in the Settings section of the App, which can be found under ‘More’ on the home screen.

 

Shopping Lists

What does the yellow text ‘on special’ or ‘in-store special’ in my shopping lists mean?

We’ve made it even easier to save by letting you know if any items in your shopping lists are on special.

‘On special’ means the item is on specials in-store and through online shopping.

‘In-store specials’ means the item is on special in-store only.

 

What is the Master Shopping List?

The Master Shopping List is a default list that you can use like an online pantry. You can create your pantry by scanning or searching for all your favourite products in the Product Finder. When you’re ready for your next shopping trip you can simply copy items from your pantry into a new list, without searching all over again.

How do I copy items from one list to another?

In the shopping list screen, tick the item(s) you want to copy and select the Copy button. You will then be asked which of your existing lists you want the item(s) to be copied to.

How do I update my shopping list?

Click on the shopping list you would like to update and select EDIT. From there you can delete items or change quantities.

Can I create a reoccurring shopping list?

You can save your shopping lists for future use and can edit them at any time.

How do I share my shopping list?

To help coordinate shopping with other members of your household, you can share your shopping list. To do this, simply tap the Share button at the top of your list.

Can I sync my shopping lists saved on the App with my online shopping account?

Yes you can sync your saved shopping lists on the App with your online shopping account provided you are using the same email address and password for both of these accounts. When you make an update to a list on either the Shop Online website or the app it automatically updates on the other.

Will my shopping list sync with updates from people who I have shared my list with?

Yes, your shopping list will sync with people that you have shared your list(s) with. Each time you open the App it will automatically sync and there will be notification displayed to let you know of any recent changes to your list made by people you have shared it with.

Can I share my list with someone who doesn’t have the App or an online shopping account?
No, in order to share and sync your shopping list with other people they will need to have downloaded the App and have set up an account. In order to set up an account, they will just need to tap on the Shop Online button from the homescreen where they will then be prompted to enter their email address and a password. Alternatively, you can also share your list with users who have a current online shopping account.

How many shopping lists can I have on the App?

You can create and save up to 30 shopping lists.

Can I share my shopping list with someone who has a different handset?

Yes, you can share lists between different handsets, even if one user has the App for iPhone and the other has the App for Android.

How will the other person know they have a new list from me?

They will receive an email from you with a link containing the shopping list you have shared. When they open the link the shopping list will be added to their App.

Can I create a permanent shopping list for the items I buy on a regular basis, so that I can re-use it every week?

Create a new shopping list with all your regular shopping items and save it as something memorable such as 'Regular Items' or 'My Pantry'. Once you've ticked the items off your list after your shopping trip, the products will still remain - just untick them at the end and the list will be ready for your next shop.

How can I sort my shopping list?

The App allows you to sort your lists in four different ways:

  1. In aisle order (1 to 15)
  2. In reverse aisle order (15 to 1)
  3. By department categories e.g. Baby, Bakery, Bathroom & Cleaning etc
  4. By ticked items, so the items you have already picked up will Appear at the bottom

Simply tap the Sort button on the shopping list screen and select the option you wish to use.

How can I change the name of my shopping list?

On the main shopping list page, tap the Edit button in the top left of the screen and then type in the new name

How do I update the items in my shopping lists?

Click on the shopping list you would like to update and select EDIT. From there you can delete items or change quantities.

Why doesn’t my shopping list display the items in the correct aisle order?

Your store could be under refurbishment and items are moving locations. We’re sorry for any inconvenience. Once the refurbishment is complete your lists will display items in their correct location.

Why aren’t recipe ingredients listed in aisle order in my shopping list?

We wanted to give our customers choice over what brands they buy. That means the recipe ingredients are generic and don’t have a specific aisle location.

 Can I create a permanent shopping list for the items I buy on a regular basis, so that I can re-use it every week?

Yes, you can use the Master Shopping List as an online pantry and then copy items from your pantry into a new list when you’re ready to go shopping.

 

Product Finder

How do I search for a product?

Click on PRODUCT FINDER, then you have three search options:

1. Type in the key product you’re looking for

1. Scan the barcode on the product packaging using your phone’s camera

3. Browse using the product categories

 

Why won’t my phone scan a product barcode?

iPhone: The scanning feature of the App will only work with iPhone 3GS and iPhone 4. If you have one of these phones and are still having trouble, see the INFORMATION section for more tips on how to use the scanning feature.

Android: The scanning feature depends on your handset. It depends on quality of the camera the auto-focus feature of the phone which varies between models. Models the scanning will work include Samsung Galaxy SI & SII, HTC Desire, Desire HD, Sensation and other similar handsets.

Why are there items in Product Finder with an aisle location that reads “Not sold in My Store”?

The Product Finder searches for products based on the store you’ve chosen as your preferred store. As some products are not available in all stores you may see this message.

How do I find the location of an item in-store?

On the product information page simply tap the “find me” button which will display a map to see where in the aisle

the product is located.

Will it scan deli items/bakery items?

The scanning function will work on any item that has a barcode including barcoded deli and bakery items.

Does the app show prices when I scan the product?

The current version of the App doesn’t have this functionality. But that’s something we’re looking into so watch out for future updates.

Is there any way to know how much stock the store has?

The current version of the App doesn’t have this functionality. But that’s something we’re looking into so watch out for future updates.

How do I search for products that are on special?

The Weekly Catalogue section of the App will display catalogue specials currently available. The Product Finder section of the App will also show if a product is on special.

How do I search for a general product? Why do I have to search for a brand?

You can use the product finder text search function to search for generic products such as eggs or peas. It will not put these in aisle order because general products types often have several locations within our stores.

 

Weekly Catalogue

Can I be alerted when a favourite product is on special?

The current version of the App doesn’t have this functionality. But that’s something we’re looking into so watch out for future updates.

Can I be notified when specials are available for view?

The current version of the App doesn’t have this functionality. But that’s something we’re looking into so watch out for future updates.

Will I be able to view BIGW – and other stores specials?

The App shows catalogue specials for Woolworths supermarkets only. But that’s something we’re looking into so watch out for future updates. 

Does the app feature upcoming specials?

The Weekly Catalogue section of the App will display catalogue specials currently available. These will be updated weekly at the same time as the new printed catalogue.

 

Recipes

Can I suggest/request recipes?

The Recipes section has over 800 recipes you can browse by meal type or cuisine. You can also search for recipes with specific ingredients. There is no recipe suggestion feature.

Why aren’t recipe ingredients listed in aisle order in of my shopping list?

We wanted to give our customers choice over what brands they buy. That means the recipe ingredients are generic and don’t have a specific aisle location.

How do I save a recipe to the My Favourites list?

Once you find a recipe you love, simply tap the star next to the recipe name and it will be saved to your Favourites list.

How do I access My Favourite recipes?

To access your favourite recipes, simply tap the star in the top right hand corner of the main recipes page.

 

Health and Wellbeing content

What are the new Health and Wellbeing categories for products and recipes?

The new Health and Wellbeing categories have been created to help customers who have particular dietary needs or simply wish to eat more healthily. You can search for products and recipes using these categories.

In the Product Finder you can browse for over 2,000 Organic, Natural, Free Range, Wheat Free, Lactose Free, Gluten Free, Vegetarian, Dairy Free and Sugar Free products as well as healthier products for Kids.

In the Recipe section you can find over 100 recipes that are Dairy Free, Lactose Free, Wheat Free, Low Fat, Egg Free, Gluten Free or Vegetarian.

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