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                For any other issues please contact Woolworths business services on
                <strong>1300 390 971</strong> or
                <a href="mailto:support@woolworthsatwork.com.au">support@woolworthsatwork.com.au</a>
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<div style="margin-bottom: 24px;">
    To help keep your account secure, all activation links expire after 48 hours. Please contact Woolworths at Work Customer Service team on <strong>1300 390 971</strong> or
    email
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      >support@woolworthsatwork.com.au</a
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A legal requirement for age restricted products e.g. knives, tobacco and alcohol

Value must contain at least 8 characters including a lower-case letter, an upper-case letter, and a number.

In case we need to contact you for any queries on your order

Terms and Conditions

<p style="font-size: 14px; line-height: 20px;"> <strong>Please email us at </strong> <br /> <a style="font-size: 14px; line-height: 20x;" href="support@woolworthsatwork.com.au">support@woolworthsatwork.com.au</a ></p><p style="font-size: 12px; line-height: 16px;"> We will try to respond to your email within 24-48 hours.</p>

<h3 style="font-size: 20px;">1. Skip links</h3><p>You’ll find the following links at the top of every page, whenever you tab on to the site.</p><ul style="list-style: unset; margin-left: 16px;"> <li>Content navigation (categories within the given page)</li> <li>Main Content</li> <li>Cart</li> <li>Accessibility settings</li></ul><h3 style="font-size: 20px;">2. Enlarging text and images</h3><p><span>You can enlarge text and images across the site.</span></p><p></p><span>On a PC:</span><ol style="list-style: decimal; margin-left: 16px;"> <li>Hold down the ‘Ctrl’ key and press ‘+’ to enlarge.</li> <li>Hold down the ‘Ctrl’ key and press ‘-’ to reduce.</li> <li>To reset hold down ‘Ctrl’ and press ‘0’.</li></ol><span>On an Apple Macintosh computer:</span><ol style="list-style: decimal; margin-left: 16px;"> <li>Hold down the ‘Cmd’ (Apple) key and press ‘+’ to enlarge.</li> <li>Hold down the ‘Cmd’ (Apple) key and press ‘-’ to reduce.</li> <li>To reset hold down ‘Cmd’ (Apple) key and press ‘0’.</li></ol><h3 style="font-size: 20px;">3. Search tips</h3><p>You’ll find the search box at the top of each page of the site.</p><ul style="list-style: unset; margin-left: 16px;"> <li>Use keywords like “bread” or “milk”</li> <li>Enter a brand name to find products from that brand</li> <li>Narrow your search with suggested search terms from your keyword. Use the UP and Down keys on your keyboard to access them.</li></ul><h3 style="font-size: 20px;">Overview of accessibility</h3><p>Wherever possible, we follow the following criteria in the building and maintenance of this site:</p><ul style="list-style: unset; margin-left: 16px;"> <li>Use web fonts so all text is easy to read</li> <li>Include alt tags for images to convey information</li> <li>Provide consistent navigation</li> <li>Arrange content in a logical manner</li> <li>Clearly highlight the area of focus for easier keyboard navigation</li></ul><h3 style="font-size: 20px;">Browsers and assistive technology</h3><p>We continually optimise the website for the latest browsers and assistive technologies, so it’s always worth checking that you are using the latest version of your preferred browser.</p><h3 style="font-size: 20px;">Help and feedback</h3><p>If you are having any difficulties or have any ideas to improve the site, please contact us.</p>

<p style="font-size: 14px; line-height: 20px;"> <strong>Please call us on </strong> <br /> <a style="font-size: 14px; line-height: 20x;" href="TEL:1300390971" >1300 390 971</a ></p><p style="font-size: 12px; line-height: 16px;"> <strong>Monday to Friday </strong> <br /> 7:00 - 17:00 <br /> </p><p style="font-size: 12px; line-height: 16px;"> <strong>After hours call </strong> <br /> <a style="font-size: 12px; line-height: 16px;" href="TEL:1800000610">1800 000 610</a></p>

If you are using a screen reader, or only use the keyboard to navigate, please turn on the accessibility switch.

Please note this will impact some of the design, but the functionality will be the same.

Browse answers to common questions for Administrators and Shoppers on our <a href="/support" target="_blank">Customer Support Page </a>or email.

Thank you for beginning your application

An email from OpyPro will be sent to <span style="font-family:Glider Medium, Helvetica, Arial, sans-serif">[email]</span> outlining the next steps in the application process.

<div>
      <p style="font-size: 16px; line-height: 24px;">This email will contain a link to the OpyPro Credit check and verification process.</p>
      <p style="font-size: 16px; line-height: 24px;">To make your application process as easy as possible, please ensure you have prepared:</p>
      <ul style="list-style: disc; margin-left: 30px">
        <li>Details of the Principals and Directors of your Business</li>
        <li>Details of the Account Admin – the person who will be able to login to OpyPro</li>
        <li>You may also be asked for banking information for verification</li>
      </ul>
    </div>

Your line of credit application is currently in progress.

<p>Now you can purchase ingredients from the&nbsp;<a href="{RedirectToAgentUrl}" target="_parent" style="color: #E95716;">menu tab</a></p>

Please try a different combination or disable your filters above to see all {{categoryName}} products.

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An additional Service fee applies on Sundays. Bag fees may apply.

<p>By placing this order, you confirm that you agree to Woolworths <a href="http://www2.woolworthsonline.com.au/Shop/Discover/about-us/terms-and-conditions?_ga=2.182398695.1304902904.1563751239-1321869099.1557464296" target="_blank">terms and conditions</a> (including our <a href="http://www2.woolworthsonline.com.au/Shop/Discover/about-us/privacy-policy?_ga=2.176162789.1304902904.1563751239-1321869099.1557464296" target="_blank">privacy policy</a>).</p>

Edit your substitutions options in case your item is out of stock.

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If you're unavailable to sign when we arrive during your delivery window, we'll leave your order unattended in your nominated, or a suitable spot.

Looks like you already have a Delivery Unlimited subscription. You can <a href='/shop/myaccount/deliveryunlimited'>manage your account here</a>.

Subscription already active

<h5 class="section-heading">~3 month free Delivery Unlimited trial offer</h5><span>3 month free Delivery Unlimited trial offer runs from 08:00 (AEST) 8/07/26 until 08:00 (AEST) 29/07/26. This offer is only available to new Delivery Unlimited subscribers who sign up to the annual plan. Offer not available for existing Delivery Unlimited subscribers or monthly Delivery Unlimited subscribers who upgrade to an annual plan during the promotional period. Offer can be enjoyed once during the promotional period. Offer is not available on business subscriptions. We will charge you the applicable annual subscription payment to your nominated card on your first billing date. Your first billing date is at the end of the 3 month free trial period (i.e. 92 days) unless you cancel the Delivery Unlimited subscription before the first billing date for the first year of the annual subscription. The Delivery Unlimited subscription is an ongoing subscription. Your subscription as well as your obligation to pay the standard subscription payments will perpetually auto-renew at the end of the subscription period at the standard annual subscription fee applicable at the renewal date, unless you give us notice prior to your next billing date that you wish to cancel.</span>

<h4>What you need to know</h4> <ul style = "list-style: initial; margin-left: 30px"> <li>If you cancel today you'll still be able to access your Delivery Unlimited subscription benefits until <strong>{{ EndDate }}.</strong></li><li>We won 't take any further payments for your subscription</li><li>You can re-subscribe any time after <strong>{{ EndDate }}.</strong></li> </ul>

Before cancelling

By cancelling your subscription, you are cancelling the auto-renewal of your Delivery Unlimited.

Your subscription has been cancelled. <a href="{{ DiscoverPageUrl }}">Visit Subscription plans</a> to re-subscribe.

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We're working on a new way to enjoy the convenience of regular deliveries to your door whilst saving at the same time.  We'll let you know when it's ready via email, so make sure your preferences are up to date and set to receive our emails.

Coming soon

Your Delivery Unlimited subscription can only be used for deliveries on Tues, Wed and Thurs on orders over $100.

Delivery Unlimited not activated for Woolworths items

Delivery, shipping and packing fees are covered by your subscription on the Same Day and Next Day deliveries for Woolworths orders over $50 & Everyday Market orders over $50*

on delivery fees thanks to Delivery Unlimited

You can now enjoy your Delivery Unlimited savings.

Delivery Unlimited activated for Woolworths items

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<p>Ready to pick your plan? You won't be charged for 30 days.</p>
            <p class='u-disclaimer'>Free trial for new Delivery Unlimited customers only.</p>
<p class='u-disclaimer'>Minimum price $15 a month after 30 days. Prices of subscriptions vary depending on the plan selected. Cancel online anytime.</p>

Please enter your Credit Card details. <br>After the trial period, you will be automatically subscribed to {{ TypeName }} {{ BillingFrequency }}, unless cancelled.

New customer only. One free trial per customer regardless of selected subscription

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You will no longer be eligible for Delivery Unlimited benefits after {{ EndDate }}.

Delivery Unlimited cancelled

You need to spend a minimum of $50 on Woolworths items to activate your Delivery Unlimited savings.

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Please note your subscription will automatically renew at the end of the contract period.

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<p>We are increasing Delivery Unlimited prices. Starting July 18 2026, subscriptions will automatically renew at the increased rate. Renewals before July 18 will remain at your current rate. Please note: If you choose to change your plan today, the new rate will apply immediately. For full details click "Learn more" below. </p><a href="https://www.woolworths.com.au/shop/services/delivery-unlimited/delivery-unlimited-faqs?icmpid=sm-aem-button:eba:dcd442:na:na:new:del-unlimited-faq:wk12:17-09-2025" target="_blank" rel="noopener noreferrer">Learn more</a>

Important Pricing Update

You can now enjoy your Delivery Unlimited savings

Get 50% off a Delivery Unlimited annual plan. New and returning subscribers. Ends 3/2/26. T&Cs and exclusions apply.~

Get 3 months of $0 delivery fees when you sign up to a Delivery Unlimited annual plan. New subscribers. Ends 8am 29/7. Min. spend $75. Excl Delivery Now. T&Cs~

Unlock $0 delivery fees on orders $75 or more with Delivery Unlimited. Bag and service fees and T&Cs apply.

Save {{ DeliveryFee }} on delivery fees with Delivery Unlimited

&ast;Available on Woolworths orders over $75 or more. Exclusions, bag fees, service fees and T&Cs apply.

$0 delivery fees and $10 delivery fee for Delivery Now

<h5>$0 delivery fees and $10 delivery fee for Delivery Now</h5> <span>Minimum spend of $75 for $0 delivery fee on Same Day (excluding Delivery Now), Next Day orders, and discounted Delivery Now delivery fee. Bag fees and service fees may apply. Minimum spend includes GST and is calculated after discounts and coupons are applied. Delivery Now and Same Day delivery available at select locations only. Not available for Remote and Bulk Order deliveries. For exclusions and full terms see Delivery Unlimited T&Cs <a href="https://www.woolworths.com.au/shop/discover/shopping-online/delivery-unlimited-terms" target="_blank" class="termsLink"><span style="text-decoration:underline">here</span></a>. </span><br/><h5>Free Trial</h5> <span> Limit of 1 free trial per Customer. You won't be charged for the first 30 days of your Delivery Unlimited subscription, and you can cancel at any time before your first billing date. Woolworths reserves the right to withdraw the free trial at any time for any reason. </span>

Delivery fees are covered by your subscription on the Same Day and Next Day deliveries for Woolworths orders $75 or more. Bag fees and service fees apply.

There's an outstanding payment for your Delivery Unlimited, <a href='/shop/myaccount/deliveryunlimited' section-href='paymentmethod'>please check your payment details</a>.

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Delivery Window Alert

Hi {Name}! We seem to be busy in your area, why not select your delivery window now? 

Try our Green Delivery windows.

Securely add or manage existing payment methods for quicker payment at checkout.

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Your Woolworths delivery is empty

This item is shipped by the Seller not Woolworths and is<br />delivered separately from your Woolworths groceries order.

Sorry, we can’t link your Rewards card right now. Please try again later, or contact Customer Support on 1800 000 610 for more assistance.

*<a href="https://cdn0.woolworths.media/content/content/fissler-containers-2026-faqs.pdf" target="_blank">Full T&Cs, promotion dates and exclusions</a>. AU16+ Everyday Rewards members only.

When you add your card, you can see your favourite weekly picks and start earning points	

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Your Rewards Points

Your Rewards Card

Delivery

You'll notice that our partner drivers aren't in the Woolworths trucks you may be used to. If you'd like your delivery via a refrigerated Woolworths truck, please select an alternative window.

Our Partner Drivers

Delivery Now drivers do not use refrigerated vehicles. If you prefer a refrigerated truck, select an alternative delivery window. Quantity limits and restrictions on bulkier items may also apply.

Please select your preferred day & time

Free 1 hour delivery windows over $99

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Healthylife +Pharmacy

Log in/Sign up to get more value with My Specials

Discover healthier products based on the Government’s Health Star Rating system. These options have ratings of at least half a star higher than the original product. Always check allergen and dietary info before consuming.

For further information on Healthier Options, <a class="healthySwaps-section-content-dataLink-text" target="blank" href="https://www.woolworths.com.au/shop/discover/healthy-eating/healthier-options" >please click here</a> 

Healthier Options is based on the Government’s Health Star Rating system. We show you similar products with a Health Star Rating or calculated health rating that’s at least ½ a star higher than the original product.

Nutritionally better options, just for you

You can return items from this order until {{ returnDate }}, unless faulty. For more details on returning items, please see our <a href="https://www.woolworths.com.au/shop/discover/about-us/returns-policy" target="_blank">Returns Policy</a>

Discover our Everyday Market Partners and shop an extended range of new and exciting products.

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We're unable to ship your order

Lego

Breville

Nerf

Remington

Russel Hobbs

Tommee Tippee

Barbie

Braun

Health & Beauty

Baby

Household

Books

Toys

HealthyLife Pharmacy is owned by Warren Turner - B.Pharm M.P.S Pharm.S.<br>Contact available - Monday to Friday 8am-8pm, Saturday 8:30am to 6pm, Sunday 9am to 4pm (AEST).<br>1300 463 342<br>5a/17 Billabong Street, Stafford QLD, 4053, Australia<br><a href='https://www.woolworths.com.au/shop/page/help-and-support-faq' target='_blank'>Click here</a> for more contact information.

Your order is awaiting collection as it was not able to be delivered. Please check the tracking link below for more details or contact {{ shipmentCarrier }}.

Awaiting collection

A refund will be provided within the next 3–5 business days.

We’re sorry to keep you waiting, the delivery partner for {{ sellerName }} is experiencing a delay at the moment. In the meantime you can continue to track your order using the link below.


Shipment delayed

Your order was unable to be delivered. Please check the tracking link below or contact {{ shipmentCarrier }} for more information. Alternatively you may also contact us.

Shipment failed

This order is not eligible for a change of mind return. If there are any problems with your order please <a class="underline" href="https://www.woolworths.com.au/shop/discover/about-us/contact-us"> Contact Us</a>. For more info see our <a class="underline" href="https://www.woolworths.com.au/shop/discover/about-us/returns-policy">Returns Policy</a>

You'll receive a refund of {{ refundAmount }} to the same payment method used to place your order. Your refund may take 3-5 business days from when you return your item. Payments made with a gift card will be refunded with an online store credit.

Please select the items you'd like to return and choose a reason from the dropdown options. Only items eligible for return are shown below. See our <a target="_blank" href="https://www.woolworths.com.au/shop/discover/about-us/returns-policy ">Return Policy</a> for more details.

You can return eligible items from this order until {{ returnDate }} unless faulty. For more details on returning items, please see our <a href="https://www.woolworths.com.au/shop/discover/about-us/returns-policy" target="_blank">Return Policy</a>	

Your order hasn’t been collected by you and is now on its way back to {{ sellerName }}. Once {{ sellerName }} receives it we’ll process a refund for your item/s.

Shipment returned

On Everyday Market orders of $50 or more.

Everyday Market items

<div class="etoken-panel-container"> <h4 class="etoken-panel-header">What is an eScript</h4> <p class="etoken-panel-text"> An eScript or electronic prescription is a digital version of a paper prescription. 

During your consultation, your healthcare provider can send your electronic prescription to you as an SMS or email.

</p> <img class="etoken-panel-image" src="https://cdn0.woolworths.media/content/marketplace/SP/escript_token_info_v2.png"/> </div>

Doctor sends you an eScript > Enter eScript at Woolworths > Pay for your shopping > Pharmacist may contact you > Medicine ships

<strong>Medicare Card Holder (PBS)</strong><br/>The Pharmaceutical Benefits Scheme (PBS) is an Australian Government program that subsidises medicines to make them more affordable. The Scheme is available to all Australian residents who hold a current Medicare card.<br/><br/><strong>Private</strong><br/>If your medicine is not listed under the PBS Schedule, you will have to pay full price as a private prescription. It is not subsidised by the Australian Government.<br/><br/><strong>Concession Card Holder</strong><br/>
PBS medicines at the concessional rate for the remainder of that year; if you are a concessional patient with a Concession Card.

HealthyLife Pharmacy may call you to ensure the ordered medicine is suitable for supply. <br/><br/>
Your contact and order details will pass directly to HealthyLife Pharmacy.<br/><br/>
For more information, see our FAQ's <a href='https://www.woolworths.com.au/shop/page/help-and-support-faq' target='blank'>here</a>.

Your order contains some pharmacy only items

Need to return an item, have a question or issue with your Everyday Market order? Fill out our Return and Enquiry Form and we’ll be in contact with you within a few business days. Or alternatively see our <a class="underline" style="color:#126c34" href="https://www.woolworths.com.au/shop/discover/about-us/returns-policy">Returns Policy</a>.
<br>
<br>
<a style="color:#126c34" href="https://www.woolworths.com.au/shop/page/help-and-support-faq?f=40">View Feedback Form</a>

You will still receive service based communications from time to time from us. This may include order update emails, reset password emails, and other non-promotional messages. Please note this does not opt you in or out of receiving communications directly from other Woolworths brands or from Woolworths to your personal Woolworths Online account.

<p>We may share your Woolworths data with online ad partners, like Instagram, to show you targeted ads when you visit their platforms.</p><p>If you switch this off, you might still get ads from us - but they won't be targeted using your Woolworths Online account data.</p><p>Your targeted advertising preferences for other Woolworths Group brands, such as <a href="https://www.everyday.com.au/my-account/tailored-ad-preferences" target="_blank" rel="noopener noreferrer">Everyday Rewards</a>, can be managed via their separate Account Preferences pages.</p><p>Read more about how your data is managed and protected at Woolworths Group in our <a href="https://www.woolworthsgroup.com.au/au/en/privacy.html" target="_blank" rel="noopener noreferrer">Privacy Centre</a>.</p>

Manage how your Woolworths data is used to target you with ads on other sites and apps

Please contact us on 1800 000 610 to update your date of birth.

Update Communication Preferences

<h1 class="errorHeading">Oops! You’re not logged in</h1><p>Error 401</p><p>You can access this page once you log in to your Woolworths account.</p><p class="errorPage-ContantInfo">Use the login or sign up in the top header. If the problem continues, contact our Customer Service Team on 1800 000 610.</p>

<h1 class="errorHeading">Oops! The page timed out</h1><p>Error 504</p><p>It's not you. It's us.</p><p>The page was taking too long to load so it timed out.</p> <p class="errorPage-ContantInfo">Try refreshing the page, or go back and try again from there. If the problem continues, contact our Customer Service Team on 1800 000 610. </p>

Yes! I would like to receive updates from Woolworths Supermarkets online about products & services, promotions, special offers, news & events and marketing research via the following channels:

Once your order has been picked, you’ll be able to find your invoice in the ‘My Orders’ section of your online account.
<br />


Just a heads up.

Your order contains restricted items.

Don’t build your basket from scratch: Save your order to Lists and add it straight to your Cart in one click for next time.

A summary of your order is on its way to {{ ShopperEmail }}.

Order limits are set by your admin, When you place an order exceeding the limit, the order will be reviewed and is subject to cancellation

Providing an order reason will help your admin review the order

Order limit exceeded by

Please provide a reason for exceeding your order limit, or revise your order

Your order is subject to review by your admin and may be rejected.

<p class="packagingPreferences-dialogContentValue">You can choose to have your order packed into the reusable bags made from at least 80% recycled plastic, or select our ‘Crate to bench’ service for Delivery, or ‘BYO bags’ option for Pick up. </p><p class="packagingPreferences-dialogContentValue">If you are placing a delivery order and choose our ‘crate to bench’ service, your order will be packed directly into our crates and unpacked by your delivery driver when they arrive. If you’re placing a Pick up order and select ‘BYO bags’, we’ll pack your order directly into a shopping trolley for you to re-pack into your own bags when you arrive. Please note that for food safety reasons some products will continue to be packed into produce or reusable bags with both the ‘crate to bench’ service and ‘BYO bags’ option.</p>

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